Wimpole Clinic
Receptionist – Hair Transplant Clinic
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About the Role
We are seeking a professional, well-presented and friendly Receptionist to join our busy hair transplant clinic in London. As the first point of contact for our patients, you will play a key role in creating a welcoming and professional environment while ensuring the smooth day-to-day running of the reception area.
This is an excellent opportunity for someone with outstanding customer service skills who enjoys working in a fast-paced, patient-focused environment.
Key Responsibilities
- Welcome and greet patients, visitors, and suppliers in a professional and friendly manner.
- Answer incoming telephone calls and respond to enquiries efficiently.
- Book and manage consultation and surgery appointments.
- Check patients in for consultations and surgical procedures.
- Ensure patient records and appointment schedules are accurate and up to date.
- Assist with general administrative duties and reception tasks.
- Respond to emails and online enquiries where required.
- Maintain a clean, organised, and professional reception area.
- Support the clinical team with day-to-day administrative requirements.
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Requirements
- Excellent spoken and written English with outstanding communication skills.
- Well-presented, professional, and approachable.
- Previous experience in a receptionist or customer service role is essential.
- Confident using computers, including Microsoft Office and appointment booking systems.
- Strong organisational skills with excellent attention to detail.
- Ability to multitask and remain calm under pressure.
- A positive attitude and a genuine passion for delivering exceptional customer service.
- Experience within a medical, cosmetic, or healthcare environment would be advantageous but is not essential.
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What We Offer
- Full-time, permanent position.
- Competitive salary based on experience.
- Supportive and friendly working environment.
- Opportunity to work within a growing and reputable hair transplant clinic.
- Ongoing training and career development opportunities.
If you are professional, personable, and enjoy delivering first-class customer service, we would love to hear from you. Please apply with your CV and a brief cover letter outlining your experience.
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