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Receptionist
Rate of pay - £12.71 ph
Location:
Whitbarrow Village
About Us:
Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds. Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.
Role Overview:
As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village. With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors. This role suits individuals with prior reception or hospitality experience, though full training will be provided. Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence.
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This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.
Key Responsibilities
Customer Service
- Provide a welcoming first and last impression for all guests.
- Consistently deliver friendly, efficient, and professional service throughout a guest’s stay.
- Exceed expectations by going the extra mile to create memorable experiences.
- Maintain service standards even during technical downtime.
- Be knowledgeable about resort facilities and local attractions.
Communication
- Complete thorough handovers between shifts.
- Share guest feedback (positive and negative) with relevant departments.
- Handle guest queries and problems professionally and efficiently.
Systems
- Use basic Word, Excel, and Outlook applications for guest and departmental communication.
- Manage switchboard and telephone systems effectively.
- Follow departmental checklists and understand backup procedures.
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What We’re Looking For
- A friendly, professional, and approachable manner.
- Excellent communication and organisational skills.
- Ability to work independently and as part of a team.
- Hospitality or customer service experience preferred (not essential).
- Flexibility to work weekends and shift patterns between 8am–8pm.
What We Offer
- Competitive pay with guaranteed hours
- Flexible, daytime-friendly shifts
- Reward & recognition schemes, including up to £1,000 in bonuses
- Generous staff discounts – up to 50% off holidays across 10 UK locations
- Employee referral scheme – earn up to £400 for successful recommendations
- Pension scheme, uniform, and professional development opportunities including training and career progression
- Supportive, family-run environment with a friendly, team-focused culture
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