Helio Health
Receptionist- Inpatient Program
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Overview
Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, the Receptionist will provide professional customer service and assistance to our clients and staff. The Receptionist will work on a Full-Time basis at our Rochester Inpatient Program.
The schedule will be the day or evening shift.
Pay Rate: $16.50- $18.00 per hour.
In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!
Responsibilities
- Answering Incoming Calls: Directing calls to appropriate associates.
- Mail Distribution: Receiving, sorting, and forwarding incoming mail.
- Requisition of Supplies: Assisting in the ordering, receiving, stocking, and distribution of office supplies.
- Clerical Duties: Photocopying, faxing, filing, and collating.
- Counseling Responsibilities: Screening, intake, orientation, referral, counseling, crisis response, patient education, case management, reporting and record keeping, and consultation with other professionals.
- Committee Participation: Participating in program administrative and clinical committees as assigned.
- Community Representation: Representing the agency to the community.
- Quality Assurance: Performing quality assurance activities.
- Knowledge of Addiction/Recovery: Displaying knowledge of addiction/recovery and/or behavioral health self-help group processes and principles of counseling.
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Qualifications
- High School Graduate/Equivalency
- One year of administrative/clerical experience.
- Knowledge of office procedures and clerical skills.
- Ability to perform duties independently.
- Strong computer skills including proficiency with Microsoft Office Applications.
- Excellent customer service skills.
- Ability to work in a dynamic, fast-paced work environment.
- Excellent verbal and written communication skills.
- Ability to ask for advice and assistance when needed.
- We strongly encourage bilingual candidates who are fluent in both Spanish and English to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.
Our Comprehensive Employee Benefits Package Includes:
- Health insurance including dental and vision for employees and families.
- Paid Vacation and Sick leave - No Waiting Period for accruals.
- Paid holidays, including a floating birthday holiday.
- 401(k) plan with up to 5% company match.
- Company paid short-term disability insurance.
- Company sponsored life insurance.
- Employee Assistance Program (EAP).
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Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status, or activity protected by federal, state, or local law.
Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.
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