Time Clinic Medical Aesthetics and Wellness
Receptionist
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Company Description
Time Clinic Medical Aesthetics and Wellness is a contemporary clinic based in Chigwell, conveniently bordering London and Essex, with an accessible location and on-site luxury parking. Led by Dr. Bawa, the clinic emphasizes personal patient communication and individualized care. Time Clinic is accredited by trusted aesthetic industry bodies, including Save Face, and uses advanced, high-quality products to ensure safe, effective treatments. With a strong surgical background and deep anatomical knowledge, the team prioritizes patient safety while achieving natural-looking enhancements. The clinic culture is warm, caring, and driven by a genuine passion for helping patients feel confident and supported.
Role Description
The Receptionist is a full-time, on-site role based at our clinic in Woodford Green. This role is responsible for:
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- Greeting patients warmly
- Managing check-in and check-out procedures
- Ensuring the reception area is professional and welcoming at all times
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Daily tasks include:
- Answering and directing phone calls
- Scheduling and confirming appointments
- Responding to patient inquiries
- Handling email correspondence
The Receptionist will also perform clerical duties such as:
- Maintaining patient records
- Processing payments
- Managing office supplies
- Supporting the clinical team with administrative needs
The role requires consistent, high-quality customer service and clear communication to help deliver an excellent patient experience aligned with Time Clinic’s values.
Qualifications
- Strong Receptionist Duties and Clerical Skills, including appointment scheduling, record management, and basic administrative support.
- Excellent Phone Etiquette and Communication skills to handle patient inquiries professionally and clearly.
- Proven Customer Service skills, with the ability to provide a friendly, empathetic, and patient-centered experience.
- Comfort working in a fast-paced clinical or customer-facing environment, with strong organizational and time-management abilities.
- Proficiency with common office software and practice management or booking systems (training can be provided).
- Previous experience in a medical, wellness, or aesthetic clinic setting is beneficial but not mandatory.
- Ability to maintain confidentiality, follow protocols, and uphold high standards of professionalism and presentation.
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