Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities and we are part of the Bristol NHS Group.

Recognised as the Best UK Employer of the Year for Nursing Staff at the Nursing Times Workforce Summit and Awards 2025, our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Participate in the day-to-day activities of the administrative and clerical team working within the Preoperative Assessment clinic.
• Support the nursing staff in the effective running of the Preoperative Assessment service, ensuring that work is organised and prioritised effectively and that acceptable standards are maintained.
• Participate in staff training as required.
• Maintain effective communication within the administrative and clerical team.
• Receive patients and their relatives into the Preoperative Assessment clinic and promote an efficient, courteous, and responsive service.
• Occasional contact with carers or patients who may be emotionally upset and may present in challenging ways
• Assist patient with questionnaires by inputting for example their general health and social circumstances on Synopsis for them.
• Create and trace notes in an accurate and timely manner
• Prepare Preoperative Assessment Clinics including inputting data on Synopsis
• Deal with incoming telephone calls and pass on if necessary.
• Prep Clinical notes ready in advance for all appointments.
• Dealing with queries from patients and clinical teams by phone, email and face to face.

Person specification

Education/Training/Qualifications

Essential criteria

• Good general education including GCSE in Math and English (or equivalent)

Work Experience

Essential criteria

• Experience or working as a receptionist in a healthcare and ability to demonstrate best practice and act as a role model
• Evidence of ability to work as a member of a team
• Good time management skills and ability to prioritise workl
• Understands and committed to a caring approach to patients

Knowledge/Skills/Abilities

Essential criteria

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• Committed to providing high quality patient care
• Ability to work with minimum supervision to a high standard
• IT skills, basic word, Email, keyboard skills
• Ability and willingness to undertake appropriate training within given time frames.
• Able to demonstrate calm, caring patient manner / attitude
• Enthusiasm and commitment to working within the healthcare setting
• Ability to work to tight deadlines

Personal Qualities/Special Circumstances

Essential criteria

• Able to promote good working relationships amongst team and colleagues
• Flexible
• Hard working and organised
• Willingness and ability to learn new IT skills and technology
• Able to exercise judgement and take responsibility for actions

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.