Betsi Cadwaladr University Health Board
Receptionist
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Job Overview
The receptionist is the first point of contact for patients, carers and visitors. The role is to provide a calm, organised and welcoming front desk service. You help the clinic run smoothly by managing appointments, handling enquiries, and supporting the clinical team with basic administration.
Main Duties of the Job
- Greet patients and visitors. Check them in and guide them to the right area.
- Manage phone calls and emails. Give clear, accurate information or pass queries to the right team member.
- Book, change and cancel appointments using the service’s systems.
- Handle clinic lists.
- Alert staff to arrivals, delays or urgent issues.
- Process correspondence, including referrals, letters and internal messages.
- Support reception area standards. Keep it tidy, accessible and welcoming.
- Deal with basic queries about services, waiting times and processes.
- Escalate concerns or complaints in line with local procedures.
- Work closely with administrators, clinicians and technicians to keep clinics on track.
Working for our Organisation
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If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications/Experience
Essential criteria
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Relate to public empathy/understanding
Desirable criteria
- Experience of working within a Primary Care NHS setting
- Previous experience in a busy reception
- NVQ level 1 in customer services/or equivalent
Receptionist/Telephonist
Essential Criteria
- Communication skills, concise accurate, grammatically correct
Desirable criteria
- General understanding of the way the NHS functions
Essential Criteria
- Ability to work as part of a team and on own initiative
Desirable criteria
- Previous experience in Customer services
Language Skills
Desirable criteria
- The ability to speak Welsh
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