The Millennium Group
Receptionist
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The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Lobby Appearance
- Front Desk Personnel are responsible for maintaining a pleasant, clean, and businesslike appearance.
Guest Activity
- The Front Desk Personnel will provide visitors, contractors, guests, and callers with professional, courteous, and prompt assistance.
- Ensure everyone who enters the premises possesses a Rubrik badge (i.e., Employee, Temporary, Vendor, Guest Badge).
- Make sure visitors sign in using the visitor management system and complete the NDA (Non-Disclosure Agreement).
- The Front Desk Personnel is responsible for notifying employees or contractors that they have guests waiting for them in the lobby.
- Manage commute and parking-related questions and concerns.
- Prompt response to slacks and emails.
- Provide resolution and forwarding of voicemails and concerns.
- Assist with mail and other deliveries throughout the day.
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Administrative & Workplace Solutions Support
- Assist Facilities with special projects.
- Update Building fob sheet when building security delivers them. Deliver them to the employee.
Safety & Security
- Lobby Personnel will ensure security policies and procedures are strictly enforced.
- Monitor security cameras and keep the global security operation center informed of issues.
- Manage Badging Program and communicate with HQ if any assistance is needed.
- Comply with employee Temporary badge policies.
- Maintain all key logs and ensure lobby cabinets, doors, and lockbox are secure at the end of the day.
- Assist with all access control issues.
- Conduct Quarterly Access Control Audits.
- Work with the Workplace team on parking for special events.
- Maintain lobby emergency reference information.
- Understand evacuation protocols and assist the Emergency Response team.
- Assist with annual building fire drills.
- Assist with Annual Risk Assessment Process.
- Conduct daily pass downs to the GSOC.
- Manage facilities tickets as assigned.
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Qualifications
- Minimum of 2-5 years Receptionist related experience preferred with knowledge of commonly used Office Services procedures.
- 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
- Excellent customer service skills; must possess a "can do" attitude.
- Excellent communication skills both verbal and written.
- Ability to effectively work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
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