Carden Park Hotel
Receptionist - Luxury Spa
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Receptionist - Luxury Spa
Carden Park Hotel
Broxton Road, Chester, Cheshire, CH3 9DQ
Position: Spa Receptionist
Salary: £26,600 per annum plus service charge plus extensive benefits
Contract: Enjoy a full-time role of 40 hours per week, working a variety of shifts including days, evenings, and weekends.
About the Role
The Spa at Carden is looking for a personable and professional Spa Receptionist to join our award-winning, 5* luxury Spa team. As the first point of contact for our guests, you’ll create a welcoming and memorable experience through exceptional service, genuine warmth, and attention to detail. If you have a passion for hospitality and love making people feel truly cared for, we would love to meet you.
Your Day With Team Carden
- Welcoming all guests to the Spa with a warm, professional, and genuine welcome.
- Checking guests in and ensuring they have everything they need for their visit.
- Conducting a familiarisation tour of the spa facilities with the guests.
- Processing payments accurately and efficiently for spa experiences, treatments, and products.
- Responding to guest enquiries and meeting their requirements in a helpful, proactive, and professional manner.
- Managing bookings, appointments, and guest requests, ensuring attention to detail at every stage.
- Liaising with our Spa Therapists and wider Spa team to ensure the guest journey runs smoothly.
- Recommending and upselling treatments, spa experiences, and retail products based on each guest’s individual needs.
- Sharing your knowledge of our facilities, treatments, and products to help guests make the most of their experience.
- Maintaining the highest standards of presentation and service across the Spa Reception area.
- Creating opportunities to exceed guest expectations and ensure every visit is truly memorable.
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About You
- A warm, friendly, and professional personality with a genuine passion for creating memorable guest experiences.
- Excellent communication and interpersonal skills.
- Confidence to upsell treatments, experiences, and retail products and handle payments.
- Excellent attention to detail and the ability to remain calm and organized in a busy environment.
- A proactive approach, with the ability to anticipate guest needs and go the extra mile.
- The ability to work collaboratively as part of a team while also taking ownership of your responsibilities.
- A positive attitude and a willingness to learn and develop your knowledge of our Spa offering.
- Previous experience in a luxury hospitality, spa, hotel, or customer-facing environment is desirable but not essential.
The Perks of Team Carden
Benefits
- Join a team where you will work hard but have fun along the way.
- You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family, and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award-winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
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Be Part of Team Carden
Providing world-class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident, and personable, with excellent communication skills. You will be part of a remarkable team, working in an award-winning luxury Spa. If you have previous hotel reservation experience, that would be preferred, however, we know there are many transferable skills people have to offer and would support with your development into the role.
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