Job Responsibilities

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite, and professional manner, in three rings or less, directs calls to appropriate persons, and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedules and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance with scheduling protocols
• Maintains physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edits clinicians' schedules as needed to include time off, sick time, vacation, in-service, and meeting time
• Processes cancellations and no-show appointments, and notifies clinician of changes in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians, and practice manager
• Checks out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepares associated forms such as requisitions or referral forms with a review of any prep required
• Maintains patient records including the scanning of documents to file correspondence, reports, test results, etc. within the EMR
• Refers patients with billing inquiries and/or payment questions to the billing office
• Prints and/or provides medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance with HIPAA regulations
• Ensures accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors, and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests
• Demonstrates the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Performs other work-related duties and activities as assigned or requested