Mitie Cleaning & Hygiene Services
Receptionist
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Job Title: Receptionist
Hourly Rate of Pay: £14.91
Contract Type: Permanent
Type of Employment: Part Time
Total Weekly Contractual Hours: 20
Shift Description: One week from 7:00 AM & other week can be from 2:00 PM
Location: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ
The Receptionist is responsible for delivering a professional front-of-house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.
Key Responsibilities
- Front-of-house operations — Manage the reception desk, greet visitors, and provide a professional first point of contact.
- Visitor management — Register visitors, issue passes, maintain accurate logs, and follow security protocols.
- Call handling — Answer and direct incoming calls promptly and professionally.
- Email and enquiry management — Monitor the reception inbox, respond to queries, and escalate where required.
- Meeting room coordination — Manage bookings, prepare rooms, and support basic setup requirements.
- Contractor sign-in — Ensure contractors follow site procedures, permits, and access rules.
- Post and deliveries — Receive, sort, and distribute mail and parcels.
- Administrative support — Assist with filing, data entry, documentation, and general office tasks.
- Customer service — Provide clear information, support staff queries, and maintain a welcoming environment.
- Building support — Report faults, liaise with engineering/security teams, and support daily operational needs.
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Skills & Competencies
- Strong communication and interpersonal skills.
- Professional and confident front-of-house presence.
- Ability to multitask and manage a busy reception environment.
- Good organisational skills and attention to detail.
- Competent with Microsoft Office and visitor management systems.
- Customer-focused approach with a positive attitude.
Experience & Qualifications
- Previous reception or front-of-house experience (essential).
- Experience in a corporate or facilities environment (desirable).
- Basic administrative experience.
- Security awareness and understanding of visitor protocols (advantageous).
Working Relationships
- Works closely with security, engineering, cleaning teams, and office management.
- Acts as the first point of contact for staff, visitors, and contractors.
Our Benefits
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
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Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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