Norfolk and Norwich University Hospitals NHS Foundation Trust
Receptionist - Pain Management Centre
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Pain Management Service Overview
The Pain Management Service provides a multi-disciplinary approach to support patients with chronic pain. The services are provided by Consultants, Specialist Nurses, Physiotherapists, and Psychologists to provide a broad range of therapeutic and holistic-based services. The service is run using one-to-one appointment times, group seminars, and procedures performed within the Day Procedure Unit or at Cromer Hospital.
The clinic is currently based at Adelaide Street Health Centre and interviews will take place at Adelaide Street.
About the Admin Team
The admin team is comprised of Receptionists and Medical Secretaries who work closely together and support the clinical team in the delivery of high-quality, patient-focused healthcare for the patients of the Norfolk and Norwich University Hospital.
All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity, and Excellence.
Job Description
The post holder will be required to provide an effective reception service to the Pain Management Clinic based within the Adelaide Street Health Centre. Working closely with colleagues the post-holder’s responsibilities will be to greet patients and check them in for clinic appointments, input outcome forms following patient appointments using PAS, create and collate medical records preparation, and deal with complex patient queries involving the multi-disciplinary team. To ensure outpatient clinic appointments are booked with patients in line with target dates.
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The post holder will need to be patient-focused and a strong team player and able to multitask.
Why Join Us?
To support the delivery of a high-quality, safe, and compassionate healthcare service.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi-Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics
Contact Information
For further details / informal visits contact:
- Name: Jason Winser
- Job title: Administration Manager
- Email address: Jason.winser@nnuh.nhs.uk
- Telephone number: 01603 286011
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