Meeting Rooms:

• Tidy and maintain the Reception area, Kitchen and Meeting rooms taking pride in these spaces to ensure they are always clean and ready for use. This includes wiping the tables, clearing away and cleaning used crockery, tucking chairs in and hoovering the carpet when required, ensuring cables under the tables and the credenzas are kept neat and tidy.
• Maintain the meeting room booking system including booking meeting rooms and adding attendees.
• Following the Meeting Room Policy, particularly in relation to requests surrounding use of our rooms by clients.
• Setting up rooms for breakfast seminars, conferences and evening functions.
• Monitor and re-stock meeting rooms throughout the day.

Catering and Supplies:

• Ordering and setting up lunches and refreshments for client and internal meetings, including serving drinks to clients. Providing menus for food when required.
• Filling and re-stocking the water bottles.
• Keeping the Reception kitchen area tidy and clean throughout the day, including loading and unloading the dishwasher and following the building’s internal waste separation scheme.
• Conduct a weekly catering and stationery stock up of supplies for Reception.

Communications and Wider Support:

• Distribute all incoming faxes.
• Monitor the mail@ emails and forward on emails promptly.
• Maintain and keep up to date the Reception Manual.
• Draft relevant news pieces for the firmwide newsletter and intranet regarding Reception matters.
• Assisting with ad hoc projects across the firm such as file closing and data input.
• Acts as a designated Fire Marshal and certified First Aider, ensuring workplace safety, supporting emergency response procedures, and maintaining up-to-date training and compliance.

Skills, Knowledge and Expertise

Key Experience

• At least one year of previous reception experience.
• Professional communication skills including good written and spoken English.
• The ability to manage reception responsibilities effectively in a professional office environment.
• Professional, reliable and dependable.
• Able to understand and meet the organisation’s expectations.
• Comfortable working in both busy and quiet reception environments.
• Able to remain organised and manage pressure when several activities are taking place at once.
• You share our values and want to make a difference.
• You want to feel that you are a part of the Bates Wells experience and ‘belong’.

Benefits

• Impact-Driven Purpose: We align profit with social purpose to create lasting positive impact for our people, communities, and planet.
• Committed to the Climate: Through our Climate Programme, we reduce environmental impact and drive a just transition to net zero.
• Championing Inclusion: We foster a diverse, inclusive culture where creativity and innovation thrive.
• Flexible and Hybrid Working: Our hybrid model supports balance, with part-time options and at least two office days weekly.
• Progressive Benefits: We offer green pensions, IVF support, private healthcare, and more for your well-being and growth.