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Receptionist
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Are you looking for a reception based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Receptionist to join the existing team…
We are currently seeking an enthusiastic and motivated Receptionist to work in our Central Youth Team based at 80 St Stephens in Norwich.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
This role will require a confident individual who has experience of supporting a busy team and should have a good understanding of confidentiality and data protection.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
Key Responsibilities
- To provide reception cover during working hours of Monday to Friday 9:00am to 5:00pm.
Communication
- Operate the Locality switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.
- Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.
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Knowledge & Training
- Undertake professional development as identified in appraisal and supervision.
- Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
General
- Log visitors in and out of building, allocating ID badges as appropriate.
- Sort and distribute incoming and outgoing mail.
- Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.
- Receive and process information from teams including typing, photocopying and faxing documents. Maintain room booking systems.
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce. We recognise that not everyone has equal access to opportunities and are working to address this.
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We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
For further details / informal visits contact:
- Name: Sydney Walker
- Job title: Senior Administrator
- Email address: sydney.walker@nsft.nhs.uk
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