Moorfields Eye Hospital, London, Fellowship
Receptionist - Private Patients
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Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
An exciting opportunity has arisen within the Moorfields Private Division for a Reception Administrator. Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust.
This role plays a key part in our patient journey, supporting to ensure we deliver customer service to our patients which compliments the provision of high quality private eye care services.
As a Reception Administrator, you will spend a lot of time on your feet helping both patients and our clinical team to ensure each day runs smoothly. It’s a job that will keep you busy, but you’ll be working as part of a dedicated and approachable team. You will not just be sat behind a desk all day and speaking to patients and clinicians will be a key part of the role.
You don’t need any previous experience working in healthcare. We’re looking for people who are enthusiastic, friendly, polite and caring, and who enjoy working as part of a team to achieve a common goal.
The role is shift based between the hours of 0745 and 2100. The roster is done on a rotational basis with a mix of early, mid and late shifts to accommodate business needs.
We have two part-time Receptionist vacancies available: one working 22 hours per week and one working 16 hours per week. Applicants are welcome to indicate their preferred hours within their application.
Main duties of the job
- To manage the private reception area ensuring efficient and accurate recording of required information and communication of this information to the relevant department as appropriate.
- To maintain accurate information on the Compucare system.
- To direct patients to the cashier’s office.
- To be a point of contact for enquiries from patients and ensure that these enquiries are processed in accordance with established procedures.
- To advise private outpatients who are using chargeable Hospital services as to the costs involved, ensuring as far as possible that these are charged for correctly and paid for either in advance or on the day of service.
- To assist in the development of procedures, to ensure standards of verbal and written communication are met.
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Working for our organisation
Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. All of our focus is on providing you with the very best care to improve your sight.
We have built an international reputation as a well-respected and trusted provider of high quality private eye care services which includes consultations, second opinions and treatment for adults and children.
Being part of Moorfields provides our patients with the reassurance that they will be seen by world-class consultant eye specialists who provide treatment and care for private patients with a wide range of eye problems, from common complaints to the most complex eye health conditions.
We offer the most comprehensive range of eye care services available in the UK.
Our financial surplus is re-invested back into Moorfields to support NHS services.
Detailed Job Description And Main Responsibilities
- To assist the Practice Managers in creating medical records for the patients where required, ensuring they have up to date registration information and labels.
- To assist with co-ordination of outpatient appointments with relevant departments and be involved with the booking of patients to consultants routine clinic lists.
- To order and maintain stationery supplies, ensuring that the area is adequately supplied.
- To Maintain Workload And Other Relevant Data As Required.
- Distribute the patient satisfaction questionnaires.
- To comply at all times with the requirements of the Health & Safety regulations and to take responsibility for the health and safety and welfare of others in the working environment.
- To ensure confidentiality on all matters, and information obtained, during the course of employment.
- Any other duties as designated by your manager and which are commensurate with the grade.
Person specification
Education/ Qualifications
Essential criteria
- GCSE or equivalent in Maths & English
Experience
Essential criteria
- Customer facing experience
- Proven record of working to deadlines
Desirable criteria
- Payment handling experience
- Experience as a receptionist or host role
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Skills
Essential criteria
- Able to prioritise workload and work independently
- Demonstrable communication skills
Desirable criteria
- Knowledge of the PAS and Compucare systems
- Intermediate Excel and Word qualification
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Reception Administrator (PDF, 276.3KB)
- Person Specification - Reception Administrator (PDF, 117.2KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
- Name: Angela Ikunga
- Job title: RECEPTION TEAM LEADER
- Email address: angela.ikunga2@nhs.net
- Telephone number: 07545652889
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