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Company Description
Publicis Media helps clients drive sustainable business growth by harnessing the modern media landscape to drive one-to-one consumer connections at scale. Publicis Media UK is made up of 2000 people working across market-leading media agencies including Zenith, Starcom and Spark Foundry as well as specialist practices Publicis Media Exchange (PMX), Performics, Publicis Sport & Entertainment, Publicis Media Content and NextTECHnow. Together they combine deep expertise in media investment, strategy, insights and analytics, data and technology, commerce, performance marketing and content. Publicis Media is part of Publicis Groupe and is present in more than 100 countries with over 23,500 employees worldwide.
Our Commitment
Publicis Media is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.
Overview
Reporting to the Head of Office Operations, the Front of House Concierge carries out a very important role within the business. As the first point of contact for all visitors into the Publicis Media offices, this role acts as an ambassador for the Brands and Publicis Media as a whole.
The concierges are responsible for managing both the visitor and staff experience which is a key focus. As our Front of House representatives across multiple floors, the concierges are responsible for ensuring the experience that all clients and guests have is positive when visiting the offices.
All concierges will be responsible for the efficient running of their floors and will be regularly looking to improve ways of working to flex with the business requirements.
Key Responsibilities
- Ensuring a seamless visitor experience at all times and always seeking ways to improve the service you are providing.
- Welcoming guests and staff at reception in a friendly and attentive manner.
- Booking in all visitors for your floor with the Building Management Reception in a timely and efficient manner.
- Providing support to internal and external stakeholders as the front of house point of contact on your designated floor.
- Communicating any key messaging across your floors and maintaining an accurate distribution list.
- Liaising with hospitality, facilities and staff to ensure all meetings taking place on your floor are accurately booked, set up, and any food and beverage requests are delivered.
- Escorting guests to their booked meeting rooms and ensuring they are aware of any facilities they may require during their visit.
- Ensuring meeting room AV is functioning at the beginning of each day and supporting the set up of AV equipment to internal meeting rooms.
- Build strong relationships with the other floor concierges and the PA community to ensure efficient building wide communication and guest service is provided by this 'one team' approach.
- Arranging courier bookings for your floor and working with the dispatch team for any post/deliveries.
- Managing the Media Owner Hot desking incentive on your designated floors and keeping accurate records of all attendees.
- Assisting in the logistics of any events taking place on your floor.
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Qualifications
- A passion to provide an excellent customer experience in everything that they do.
- Excellent communication skills both written and verbal.
- Be a great ambassador for Publicis Media and our Brands.
- Be highly organised and have an eye for detail.
- Great interpersonal skills and an outgoing personality.
- Able to work well under pressure and have the ability to act pro-actively and intuitively.
- Be able to work on own initiative and take responsibility where necessary and to work as part of a team.
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Additional Information
Publicis Media has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:
- WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
- REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
- HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
- FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
- FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
- GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
Full details of our benefits will be shared when you join us!
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).
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