Rapport Guest Services
Receptionist
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Corporate Receptionist
As a Corporate Receptionist, you’ll help shape premium guest experiences across two front-of-house areas and 17 meeting rooms, becoming a key member of a highly professional team committed to delivering service that stands out.
You’ll be part of a close team of five, working alongside our client, a leading American global investment firm, within a truly exceptional workplace where luxury service is part of everyday life.
Type of contract
- Full-time, Permanent
Hours
- 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 7 PM)
Salary
- £36,400 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Enjoy complimentary daily dining including breakfast, lunch, snacks and barista-made drinks in the on-site restaurant!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Create a polished front-of-house experience by welcoming clients and visitors with warmth, professionalism and confidence.
- Build strong, meaningful relationships with guests, colleagues and stakeholders through exceptional communication and service.
- Deliver luxury guest interactions that reflect the high standards of both Rapport and our global investment client.
- Support two reception areas ensuring seamless coordination, smooth operations and a consistently premium environment.
- Assist in managing 17 meeting rooms ensuring every space is prepared, organised and ready for high-profile meetings.
- Booking the client meeting rooms and supporting the catering team with the room set-up.
- Support internal and external events by assisting with planning, coordination and smooth on-the-day delivery.
- Work seamlessly with the ground floor team to create a consistent, high-quality guest experience.
- Collaborate with hospitality and service partners to ensure exceptional standards are upheld across all touchpoints.
- Manage calls and emails professionally responding promptly and maintaining clear, confident communication.
- Adopt a flexible, adaptable approach when handling ad-hoc tasks and changing operational needs.
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The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- A minimum of 2 years’ experience in a corporate environment.
- Maintain exceptional attention to detail ensuring accuracy and consistency in every task.
- Show genuine passion for outstanding service with the drive to deliver consistently high standards.
- Use Microsoft Office confidently including Word, Excel and similar software tools.
- Perform confidently under pressure acting intuitively and taking initiative when challenges arise.
- Bring strong interpersonal skills with an engaging, confident and vibrant personality.
- Stay flexible and proactive with a genuine desire to support others and enhance the guest experience.
- Demonstrate polished professional etiquette in all guest and stakeholder interactions.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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