Relais & Châteaux
Receptionist
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Company Description
Palé Hall, a distinguished AA Five Red Star country house hotel set within the breathtaking landscape of Snowdonia, is seeking a polished, confident and articulate Receptionist to join our Front of House team.
With significant growth and investment planned across the Estate in the coming months, this is an exciting time to join Palé Hall and become part of the next chapter in our story.
The Role
Our Receptionists are at the heart of the guest journey. As one of the first people our guests meet on arrival, you will play an important role in creating an exceptional first impression and ensuring that every aspect of their stay is handled with warmth, professionalism and attention to detail.
From welcoming and checking in guests to assisting with requests, processing departures and liaising with colleagues across the hotel, you will represent the standards and values of Palé Hall throughout every interaction.
We are strengthening our Front of House team with an additional full-time colleague, working five eight-hour shifts per week. The department operates two reception shifts each day between 7.00am and 10.00pm, and flexibility is essential to work a combination of early and late shifts, including weekends.
About You
This role would suit someone who genuinely enjoys working with people and takes pride in delivering thoughtful, attentive service.
You will be naturally welcoming and composed, with the confidence to engage comfortably with guests while maintaining the discretion and professionalism expected within a luxury hotel environment.
We are looking for someone who can demonstrate:
- Immaculate personal presentation and a professional manner
- Excellent interpersonal and communication skills
- Confidence and warmth when engaging with guests
- Exceptional attention to detail
- Strong organisational skills and the ability to remain composed in a busy environment
- Competent IT and administrative skills
- A flexible and positive approach to working as part of a team
- Previous hospitality experience, with a minimum of one year in a similar role preferred
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Due to our location and shift patterns, you must also be able to commute to Palé Hall independently for both early and late shifts.
About Palé Hall
Palé Hall is the only AA Five Red Star hotel in Wales, offering 22 individually designed bedrooms, suites and Garden Suites, alongside the Henry Robertson fine dining restaurant.
Our approach combines the warmth and personality of a country house with the exacting standards expected of a five-red-star hotel. We take great pride in creating memorable experiences for our guests, and we recognise that it is our people who make those experiences possible.
What We Offer
We place great value on our team and are committed to making Palé Hall a rewarding, supportive and fulfilling place to work.
In return, we offer:
- A competitive salary
- Monthly gratuities
- Complimentary meals while on duty
- On-site parking
- Generous hotel and employee discounts
- The opportunity to develop your career within an ambitious and growing luxury hospitality environment
Applicants must have the right to live and work in the UK.
Before applying, please ensure that you are able to commute reliably to Palé Hall and can accommodate the required early, late and weekend shift patterns.
Job Description
Key Responsibilities
- To create an exceptional first impression for arriving guests, offering a warm and genuine welcome and ensuring that luggage, vehicles and guest comfort are attended to promptly and professionally.
- To engage with resident and non-resident guests in a warm, confident and professional manner, building rapport and anticipating their needs wherever possible.
- To maintain the highest standards of personal presentation and grooming at all times, wearing the uniform provided in accordance with hotel standards.
- To maintain a visible and welcoming Front of House presence, providing assistance and support to guests and colleagues throughout the shift.
- To maintain a thorough and up-to-date knowledge of the hotel, its facilities and services, including current packages, rates, menus and dining experiences, enabling accurate and confident communication with guests.
- To communicate promptly and effectively with colleagues, management and other departments, ensuring that guest requirements, preferences and expectations are understood and consistently delivered.
- To complete all Reception shift responsibilities in accordance with established departmental procedures and standards, including guest accounting and administrative duties in line with company policy.
- To prepare guest accounts accurately and provide a warm, efficient and personalised check-out experience, ensuring accounts are settled prior to departure and assistance is offered with luggage and vehicle retrieval.
- To ensure departing guests leave with a positive and lasting impression of Palé Hall, encouraging recommendations, repeat visits and continued loyalty.
- To take responsibility for all cash and card transactions during the shift, following established cash-handling, reconciliation and end-of-shift banking procedures accurately.
- To manage accommodation, restaurant and private dining reservations to the required standard, ensuring accurate information is recorded and communicated to relevant departments.
- To respond to guest enquiries and requests promptly and professionally, taking ownership wherever possible and ensuring appropriate follow-up.
- To deliver a comprehensive and accurate handover to the incoming Reception shift or Night Porter, highlighting all relevant guest information, outstanding actions and operational matters to ensure continuity of service.
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Qualifications
- Competent IT skills
- Strong attention to detail
- Articulate, confident and well presented
Additional Information
- Full time or part time permanent contracts available
- Meals on duty
- Onsite parking
- Generous employee discounts
This is a full time permanent position, five days over seven, Monday to Sunday.
Department: Reception Staff
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