Horizon Leisure Centres
Receptionist
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Job title: Receptionist
Hours: 14.5
Location: Waterlooville
Salary: £9,583.34
Who We Are
At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.
Our Vision: To inspire happier healthier communities
Our Purpose: To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community
Our Values
- Passion
- Respect
- Innovation
- Dynamic
- Empowering
Your Role
As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.
Your Team
You’ll be working within our Reception Team and directly reporting to the Reception Manager.
Your Responsibilities
- Use the Horizon HELLO in all customer interactions
- Meet and greet all customers, upon arrival or by telephone, and assist them as required
- Process bookings for classes, swimming lessons and our sports facilities
- Taking accurate payments in accordance with company policy
- Be knowledgeable of and promote all activities, classes, membership options and offers
- To carry out any other duties as assigned by the Reception Manager
- Continuously gain customer feedback through our Net Promoter Score Surveys
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Your Experience
- Previous relevant experience - desirable
Your Competencies & Skills
- Good interpersonal, time management and organisational skills
- Excellent customer service skills
- Creative thinking and problem-solving skills to meet customer needs
- Energy and resilience
- Adaptability and multi-tasking skills
- Proficient with Microsoft programmes, Outlook and booking systems
- Customer-focused
- Ability to relate to the requirements of customers from all age groups and sectors of society
Benefits
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
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This role will be based at Waterlooville but will be expected to travel to other company site as the need requires.
Interview Process
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
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