LCB Senior Living
Receptionist The Lodge at Historic Lewes
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Job Details
Job Location: Lewes - Lewes, DE 19958
Essential Functions, Duties and Responsibilities:
- Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
- As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
- Perform all duties and responsibilities with a positive attitude.
- Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
- Greet guests and visitors in a professional and courteous manner and directs them accordingly.
- File correspondence.
- Sort mail.
- Record and type guest meal charges.
- Maintain and file resident safety sheets.
- Type correspondence as needed.
- Coordinate front desk activities.
- Maintain the front desk in a neat and orderly manner.
- Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
- Attend required in-service training sessions and orientations.
- Respond to residents needs in a courteous manner.
- Update the communication log book on a regular basis.
- Maintain community brochures and stock.
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LCB's Non-Discrimination Policy:
LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one's qualifications and capabilities to perform the essential functions of a particular job with or without reasonable accommodation. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information or any other characteristic protected by federal, state or local law. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.
Qualifications
Job Qualifications:
Knowledge, Skills and Abilities:
- Must have knowledge of basic telephone reception systems and techniques.
- The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
- The ability to respond calmly to emergency situations is essential.
- The ability to communicate in English both orally and in writing is essential.
- Focused and dedicated to provide excellent customer service.
- The ability to handle emergency situations calmly and completely is essential.
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Education:
- A high school diploma or GED is preferred.
Experience:
- Requires six months to one-year prior reception experience in an office environment.
- Typing or word processing experience is preferred.
Physical Demands:
- Finger and hand dexterity to handle and manipulate instruments and equipment.
- Visual and auditory acuity.
- Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
- Must be able to push and pull carts, and continuously walk, sit and stand.
- Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
- Must use good body mechanics.
- Must be able to type and use a computer.
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