University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Receptionist, Women's & Children
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Job Title: Band 2 Receptionist (x2 Part-time Positions)
About the Role
The Women's and Children's division is looking to recruit two Band 2 Receptionists to work on a part-time basis. The posts are for 18 hours weekly.
Shift Pattern
- Monday - Sunday
The positions cover reception at UHCW and St Cross, Rugby. It is important that you are flexible to work at either site when required.
Responsibilities
- Cover maternity A&E reception which runs 24 hours a day, 7 days a week.
- Manage a total of 7 reception areas.
- Serve as the first point of contact for patient enquiries, ensuring a professional and polite experience.
- Admit patients and raise case notes for newborn patients.
- Provide a high-quality reception service ensuring efficient, professional, and prompt service delivery.
- Provide excellent patient care, ensuring timely, relevant advice and assistance.
- Manage all telephone calls according to departmental standards and respond appropriately.
- Deal with all enquiries from patients, staff, and visitors in a courteous, efficient, and tactful manner.
- Ensure that each patient is treated as an individual and their individual needs are met. Update and ensure patient demographics are current.
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About Us
As a group, in line with the Trust, we put our patients first in all that we do. We are supportive to our staff and work cohesively as a team as well as being able to demonstrate individual initiative.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high-quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognized as a Pathway to Excellence® designated organization – please click the link for further details about this prestigious award. Pathway To Excellence® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
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The Trust is committed to building an organization that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential, and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity, and autonomy are promoted and are part of the organization's core values.
Application Details
Please be advised that sponsorship is not eligible for this post.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.
Contact Information
For further details or informal visits, contact:
- Name: Jaine Maberly
- Job Title: Assistant Administration Manager
- Email Address: Jaine.Maberly@uhcw.nhs.uk
- Telephone Number: 02476697450
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