Job Opportunity: Administrator/Secretary

We have an exciting opportunity for an Administrator/Secretary to join our friendly and supportive Therapies & Specialist Administration Hub. This role will primarily support the Wheelchair Service, and can also provide assistance across a range of specialist therapy services as required.

As a key member of the team, you will play an essential role in ensuring patients receive a responsive and high-quality service. You will be involved in a variety of administrative duties, including managing referral pathways, scheduling appointments, preparing correspondence and clinical letters, responding to enquiries from service users and professionals, and supporting the smooth day-to-day running of the service.

Key Responsibilities

• Act as a point of contact.
• Sort and prioritise incoming queries in line with the written guidance.
• Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required.
• Provide demographic details of cases when requested.
• Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.
• Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records.
• Responsibility of creating new records and discharging records on the electronic records system.
• Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies and seeking consent as necessary.
• Input patient sensitive/confidential information onto patient administration system ensuring accuracy, updating information as appropriate.
• Record accurate and timely contact notes with patients on electronic record in line with Trust record keeping policy