Join The Nelson Trust and Make a Difference

Are you organised, approachable, and passionate about supporting women to achieve positive change? The Nelson Trust is looking for a Receptionist/Administrator to become the welcoming face of our Cwm Taf Women's Centre in Pontypridd.

This is an exciting opportunity to join a dedicated, trauma-informed team that supports women facing multiple disadvantages, including housing issues, substance misuse, mental and physical health challenges, financial difficulties, previous trauma, and involvement with the criminal justice system.

About The Role

As Receptionist/Administrator, you will play a key role in ensuring the smooth day-to-day running of the centre. You will provide a professional reception service, coordinate administrative processes, support centre operations, and help create a welcoming, safe, and supportive environment for women accessing our services.

Key Responsibilities

• Welcome clients, visitors, and partner agencies to the centre.
• Manage incoming calls, enquiries, messages, and correspondence.
• Coordinate daily attendance, safeguarding discussions, and meeting administration.
• Support health and safety processes, including visitor logs, fire safety checks, and accident reporting.
• Maintain confidential records and administrative systems.
• Coordinate referrals and liaise with external agencies and partner organisations.
• Support centre events, meetings, and group activities.
• Manage office supplies, petty cash, deliveries, and general centre administration.
• Help ensure the safety and wellbeing of clients, staff, and visitors within the centre.