Manchester University NHS Foundation Trust
Receptionist/Clerical Officer
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About the Role
We are looking for a highly motivated and enthusiastic receptionist/clerical officer to provide reception and administrative support to a busy Sexual Health and Contraception Service for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with the ability to prioritise work to meet deadlines.
Essential Requirements
- Good standard of general education
- Previous experience of dealing with patients or customers
- Good level of computer literacy
Role Responsibilities
- Based at Lance Burn Health Centre and travel across Greater Manchester as required
- Work Monday to Saturday on a flexible rota basis
- Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly
- Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly
- Enter clinic attendances and outcomes onto INFORM in the identified time scales and to the identified standards
- Book appointments, update attendances and action referrals
- Maintain the reception waiting area to an orderly state at all times
- Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary, liaise with other departments where appropriate
- Arrange and respond to transport-Interpreter requests as directed
- Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff
- Work flexibly across the service as required
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About Manchester University NHS Foundation Trust (MFT)
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
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You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
Please note that this is not a role that MFT will offer sponsorship for, so you will need to ensure you have your own ongoing right to work in the UK.
Contact Information
For further details / informal visits contact:
- Name: Lorraine Hall
- Job title: Team Leader/General Admin Manager
- Email address: Lorraine.Hall@mft.nhs.uk
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