Receptionist/Clinical Administrator

About Us

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions, and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible. We are proud to provide the Prosthetic and Orthotic services on behalf of the NHS for the Northern General Hospital in Sheffield.

The Role

We have an exciting opportunity for a Clinical Administrator/Receptionist to join our small, administrative team.

Key Duties

• Responding to telephone, email, and in-person enquiries in a confidential, professional, and helpful manner always.
• Booking appointments.
• Booking patients into the appropriate clinics.
• Liaising with transport providers to book patient transport.
• Providing and receiving confidential client-sensitive information to/from statutory and non-statutory bodies.
• Liaising with the Prosthetists, Orthotists, NHS colleagues to ensure a quality service is provided.
• Triaging patient telephone calls and managing the requests in an auditable and efficient manner.
• Registering patient referrals utilising NHS systems.
• Ensuring all goods received for the service are processed in a timely fashion, any action required is administered.
• Monitoring outstanding goods and collections, updating reports.
• Assisting in management reports and data collection, including 18-week referral pathway in line with KPI target.
• Providing excellent customer care and always demonstrating positive and professional behaviour.