Truly Dental
Receptionist/Front of House – Truly Citywest
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About Truly
Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 500+ professionals.
We do dental differently, combining the warmth and care patients deserve with the technology and standards of a modern healthcare brand.
Why Join Truly Dental?
- Work in a modern, technology-driven clinical environment
- Join a supportive team where collaboration and learning matter
- Be part of a growing international dental group
- Opportunity for long-term career development
- Make a real impact on patient experience every day
Get a feel for our team and culture before applying:
🌐 Website
The Role
As the first face patients see when they walk into Truly, you'll set the tone for their entire experience. You'll manage the front desk, coordinate appointments, support the clinical team, and make sure every patient feels welcomed and cared for.
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Key Responsibilities
- Welcoming patients and managing reception
- Booking, rescheduling and confirming appointments
- Handling incoming calls and emails professionally
- Processing payments and managing patient records (GDPR compliant)
- Coordinating between patients and clinical team
- Maintaining a tidy, welcoming reception area
- Supporting the Practice Manager with admin tasks
What We're Looking For
- Previous reception or customer-facing experience (dental/medical is a plus)
- Strong English communication, both written and spoken
- Confident with practice management software (Dentally, Exact, SOE - training provided)
- Multitasker with attention to detail
- Warm, professional, calm under pressure
- GDPR awareness
- Right to work in Ireland or the UK
Important Details Before Applying
- This is an on-site role at our Citywest clinic, Unit A, Block E1, The Tramways, Dublin D24 VRF6.
- Hours: 35–40 hours per week, permanent. Some flexibility across the clinic's opening hours is needed to cover the front desk alongside the rest of the team.
- Pay: We'll talk openly about pay from the first conversation.
- Right to work: You must have the right to work in Ireland. We ask every successful candidate for evidence of this before starting, and we apply the same check to everyone.
- Pre-employment checks: Any offer is subject to satisfactory references and the pre-employment checks required for the role, including Garda vetting where applicable.
- Interview process: A short phone call with our recruitment team, then a competency-based interview at the clinic with the Practice Manager. We'll tell you where you stand at each stage.
- Start date: As soon as possible
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