Betsi Cadwaladr University Health Board
Receptionist/Single Point of Access
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Job Overview
We are looking to recruit an enthusiastic, motivated person who will provide secretarial support within the Child and Adolescent Service within Children & Young People’s Division based at Talarfon, Bangor.
The successful candidate will have a good standard of education, excellent communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidate should also have excellent keyboard skills and experience of Microsoft Office Package. The post holder will be expected to undertake a variety of duties within the role.
A good telephone manner essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.
Main duties of the job
The CAMHS Receptionist/Single Point of Access Administrator will provide an efficient and flexible secretarial service to the CAMHS Multi-Disciplinary team. This will include, processing referrals, typing, electronic diary management and arranging appointments.
The post-holder will also be expected to undertake reception duties. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other visitors to the unit, in person and in writing, with courtesy and discretion at all times. The Admin Manager is generally available for reference.
The ability to speak Welsh is essential for this post.
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- Minimum level 3
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good general education in Maths and English.
- NVQ level 2 or evidence of continuous ongoing learning.
- Typing RSA Stage III or equivalent qualification/experience.
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Desirable criteria
- ECDL
- NVQ Level 2 Business Admin
- NVQ Level 2 Customer Services
- Audio Typing qualification
Experience
Essential criteria
- Significant secretarial experience, copy typing, ability to support and deliver to deadlines on a wide range of administration processes, minute taking experience
Desirable criteria
- Experience of working within the NHS hospital environment
- Experience within busy office environment
- Audio typing
Aptitude And Abilities
Essential criteria
- Ability to prioritise workload.
- Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
- Excellent organisational skills, to function efficiently under pressure and to meet deadlines.
- Able to use word/excel/outlook competently and to manage electronic diaries effectively
Desirable criteria
- Knowledge of PIMS/WPAS/ORACLE
- Knowledge of medical terminology
Values
Essential Criteria
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations.
- Ability to work alone and as a member of the team.
- Flexible and adaptable to changing service demands
- Team player
- Flexible approach to work
Other
Essential criteria
- Friendly and efficient telephone manner.
- Smart personal presentation.
- Develops own practice through reflection and learning.
- Reliable
- Welsh speaking (minimum of level 3)
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