Osborne Clarke
Records Administrator
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Role profile
We have a great opportunity for a Records Administrator to join our busy Business Support Team in our central Bristol office.
This position is a permanent role, working Monday to Friday 9-5pm, based on-site owing to the supportive nature of the work involved.
The Team
The Records Administrator reports into the Business Support Manager Assistant based in the Bristol office. The wider Business Support Team are based across all three UK offices and consist of Document Specialists, Legal Secretaries and Administrative Assistants, with the Business Support Manager managing the function. The team's operating hours are 6am to 10pm.
The Role
The successful candidate will support a highly professional and effective Business Services Team to deliver a 5 star service to our internal customers. The role focuses predominantly on Records Assistance; it is essential that electronic and physical legal records and documents are managed, archived and accessed in an efficient, confidential and accurate manner.
In addition to records management, recording data and assisting with arranging transport of archiving, there will be a requirement to carry out the scheduling of deeds and other admin duties to include printing, scanning and copying.
Key Responsibilities
- Daily processing of new records – as per operating procedures.
- Maintenance of records system(s) – maintaining an audit trail and ensuring records are kept up to date – including the return of physical items to and from the offsite storage provider.
- Respond to records recalls, requests and queries as per SLAs – including running searches and providing results in a user friendly format.
- Support with any day-to-day operations and ad-hoc tasks of wider Business Support team areas.
- Provide a welcoming and professional customer experience, being the face of Records Management and creating strong and positive professional relationships.
- Maintain a tidy and clean environment to a high standard across all OC areas.
- Undertake any ad-hoc duties or requests that are deemed required by the business in supporting the daily operation.
- Actively manage own personal training and development, identifying any suitable development opportunities.
- Adhere to service level agreements.
- Ensure continuous improvement to maintain a high level of customer service – encouraging and identifying innovation and new ways of working.
- Support positive internal and external client relationships.
- Understand and adopt the principles of acting as a professional service provider.
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We are looking for
- Administrative office experience handling confidential information.
- Good IT skills using Microsoft Outlook and Office (Word and Excel).
- Excellent attention to detail.
- Experience of data entry.
- Proactive and self-motivated.
- Excellent organisation and communication skills.
- Ability to work with processes and suggest improvements.
- Experience of delivering a high-quality, responsive and professional customer service within a business environment.
- Ability to adapt to change.
- Addresses issues or queries quickly and accurately.
- Makes informed decisions and takes responsibility for outcomes.
- Supports colleagues in meeting the client’s needs.
- Strong analytical mindset and proven problem-solving skills.
Salary And Benefits
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We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.
About Us
Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.
At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.
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