believe housing
Recovery and Arrears Coordinator
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Recovery & Arrears Coordinator (current arrears)
We’re on the lookout for a Recovery & Arrears Coordinator (current arrears) to join the believe housing team.
This is an exciting opportunity if you want to make a real difference. 'We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.
Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.
Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.
About the role
The Recovery and Arrears Co-ordinator role is an operational consultant providing day to day advice and guidance to all stakeholders. Acting as a support to the Recovery and Arrears Specialist to deliver an outstanding recovery and arrears service, maximising income collection and delivering a modern, accessible, efficient, and effective recovery service to their client group, they will be the first point of contact for all rental income and other income stream queries, ensuring prompt action is taken when an account falls into arrear. They will be a true generalist able to operate across a range of income specialisms as needed, consistently in line with internal processes and legal requirements. Operating as a trusted associate, they will provide high-quality welfare information and advice to tenants, signposting to other agencies acting on behalf of believe housing.
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The successful candidate will:
- Provide first line generalist recovery and arrears advice, support, and intervention to help tenants sustain their tenancy agreement, in line with income collection recovery procedures and statutory framework, with a view to resolving matters right first time to support tenants in clearing their arrears.
- Routinely monitor rent accounts and take prompt action when an account falls into arrears, agreeing payment plans to clear arrears within reasonable timescales.
- Setup Direct Debits where required and providing support to tenants until payment patterns are established.
- Take a proactive approach by contacting tenants by phone, letter and any other medium required as well as identifying vulnerability and additional support requirements, including the completion and submission of alternative payment arrangements.
- Provide first line generalist advice, support and invention to tenants who may need assistance to manage their Universal Credit claim online/monthly budgeting, ensuring the tenant claims the right benefits for which they are entitled to, are supported in understanding their Universal Credit entitlements and payment dates and understand their obligations to pay their housing costs from the Universal Credit payments. This may also involve identifying eligibility and applying for discretionary housing DHP’s as appropriate.
- Ensure use of procedures to refer tenants on welfare benefits and financial inclusion initiatives to internal teams (i.e., tenancy sustainment, employability etc.) and other agencies acting on behalf of believe housing for additional support, including providing outreach sessions at Job Centre Plus offices across the county. This will involve building key relationships and effectively collaborating with internal teams and external agencies
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What’s on offer?
Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £32,135 - £33,534 per annum, we offer some great benefits and rewards.
From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's really a lot on offer.
Our culture is second to none. We put our customers at the heart of everything we do, and developing our colleagues to support them is key to our success. So we’re committed to your growth, encouraging you to progress and enhance your skills in a rewarding career.
Apply now
If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you.
If you wish to find out more about this opportunity contact is Gemma Green, Recovery & Arrears Specialist at Gemma.Green@believehousing.co.uk
Closing date for applications is 11.59pm on 13 October 2026
All applicants must go through our website.
Interview date to be confirmed.
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