Gallagher
Recovery Claims Handler
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Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
We are looking for a Trainee Claims Handler to join our Recovery team at Strata. This is a fantastic opportunity for someone looking to start a career within the insurance industry, with full training provided, excellent development opportunities and the chance to work towards recognised legal qualifications.
Based in Tamworth, this role is Monday - Friday with working hours between 8:00am and 6:00pm, working 37.5 hours per week. Hybrid working is available following successful completion of probation.
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How you'll make an impact
- Manage property recovery claims from first notification through to settlement.
- Investigate liability and recovery prospects, gathering evidence and documentation by telephone and in writing.
- Liaise with clients, insurers, solicitors, third parties and other relevant parties to progress claims.
- Support litigated claims where required, ensuring compliance with court directions and relevant procedures.
- Negotiate and settle claims while delivering excellent customer service.
- Maintain accurate records and update internal systems throughout the claim lifecycle.
- Ensure compliance with regulatory requirements, internal procedures and client specific processes.
- Meet individual performance targets and take ownership of ongoing learning and development.
About You
- 5 GCSEs including English and Maths at Grade C/4 or above (or equivalent).
- A Levels, BTEC qualifications or equivalent would be advantageous.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Comfortable speaking with customers and handling a variety of queries.
- Good IT skills, including Microsoft Office.
- Able to manage workloads, prioritise tasks and meet deadlines.
- Analytical mindset with the ability to investigate and assess information.
- An interest in developing a long term career within insurance, claims or legal services.
- Previous experience within insurance, claims or legal services would be beneficial but is not essential.
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Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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