Northern
Recovery & Resolution Assistant - 12 Month FTC
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Job Title: Recovery & Resolution Assistant
BUSINESS FUNCTION: Customer & Commercial - DRPU (Debt Recovery Prosecutions Unit)
SALARY: £29,518 - Training Salary during first 6 months £25,801
Grade: CS2
LOCATION: Bradford Interchange - Must be willing to travel the network when required
HOURS: Full Time - 12 Month FTC
As a Recovery & Resolution Assistant, you’ll play an important role in supporting Northern’s Recovery & Resolution Team, helping cases move smoothly from initial contact through to resolution. You’ll be trusted with sensitive information, important documentation and evidence — so your eye for detail, organisation and integrity will make a real difference.
This is a great opportunity for someone who enjoys working behind the scenes, has an interest in law, investigations or compliance, and wants to build their experience in a busy, purpose-driven environment.
What You'll Be Doing
No two days will be quite the same. You’ll provide essential administrative support across the Recovery & Resolution process, making sure our records, evidence and communications are accurate, complete and handled within the required timescales
- Maintain accurate case documentation and records, ensuring information is filed and archived correctly
- Handle correspondence, standard letters, post, telephone calls and emails, responding appropriately or triaging enquiries where needed
- Support Recovery & Resolution Officers with scanning, evidence logging, document management and other office-based activities
- Request and preserve relevant images and footage, ensuring evidence is available when it is needed
- Review images and footage and arrange for bystanders to be appropriately redacted where required
- Help create comprehensive evidence bundles by downloading files and ensuring all relevant evidence and documentation
- Use case management systems, databases and platforms to keep cases progressing, including uploading information to the Common Platform
- Identify and escalate issues to the Recovery & Resolution Delivery Manager where appropriate
- Support new team members and contribute to a positive, collaborative team environment
- Look for opportunities to learn, develop and improve the way we work
- Handle personal and sensitive information responsibly, in line with the UK Data Protection Act
- Demonstrate Northern’s values every day, working with honesty, integrity and confidentiality
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About You
We’re looking for someone who is organised, conscientious and naturally curious — someone who takes pride in getting the details right and can be relied upon to follow things through
- Excellent attention to detail and a proven ability to maintain accuracy when handling information and data
- Strong organisational skills and the ability to manage competing priorities and deadlines
- Excellent written and verbal communication skills
- Strong IT skills and confidence using Microsoft packages and digital systems
- The ability to work independently while also being a supportive and committed team player
- A calm and resilient approach, particularly when working under pressure
- The flexibility to adapt to changing priorities and respond positively to new challenges
- A genuine interest in law, investigations, compliance or the railway environment would be an advantage
- The professionalism and discretion needed to handle confidential and sensitive information
What’s in it for you?
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
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Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
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