We welcome applications from people with lived experience of mental health difficulties, and the service encourages the use of the wisdom gained through personal ‘lived’ experience, to inspire hope in others and the belief that recovery is possible for all. Within a relationship of mutuality, the peer support model can facilitate and support information sharing to promote choice, self-determination, and opportunities for the fulfilment of socially valued roles with connection to local communities.

The post holder will be part of the Community Rehabilitation Team and will work into the Level 1 and Level 2 inpatient units and in the community with service users that present with complex needs. The post requires effective liaison with service users, carers, and other professionals and agencies as required. It will involve the provision of psychological-based care, offering therapeutic time to a defined client group working at all times within the principles of recovery.

The service provision is delivered 7 days per week between the hours of 8 – 6pm, the post holder will be required to work flexibly over these hours.

Tasks

• To support the Community Rehabilitation Team and wider Complex Psychosis Pathway workforce in co-facilitating community-based groups accessed by service users across the whole service. To consult with the lead occupational therapists and/or healthy living advisors in the planning, implementation, and evaluation of groups.
• To promote social inclusion for clients by facilitating and supporting access to a variety of community-based opportunities including work, social groups, education, spiritual pursuits, leisure activities to ensure holistic wellbeing.
• To participate in the delivery of care plans including attendance and contribution within the meeting and the subsequent care plan.
• To participate in Personalised Care Framework meetings as required.
• To carry out the collection, delivery, and monitoring of service user’s medication under the Trust policy guidelines. Liaising with the team to report any concerns with client’s medication and wellbeing as well as the relevant providers i.e. pharmacies.
• To promote the physical health and wellbeing for clients by facilitating and supporting access to relevant screenings and information around medication, diet, nutrition, exercise, sensible drinking, and smoking cessation.
• To participate as requested, in multidisciplinary reviews and other clinical meetings to ensure effective communication and a comprehensive approach to service users’ care.
• Ensure that the recovery goals of the service user you support are integrated into the Trust’s Personalised Care Framework process and are reviewed on a regular basis, liaising closely with rehabilitation practitioners as necessary.
• To assist the rehabilitation practitioners and ward-based staff in the delivery of planned care, under their supervision.
• To raise awareness of recovery language with Trust staff by modelling positive strengths-based, non-discriminatory, non-jargon, non-medicalised language in all areas of work.
• To maintain communication and links with parent organisation if not directly employed through LYPFT.
• To contribute to the maintenance of a therapeutic environment and to be proactive in developing positive links within the community that will enhance the service user experience.
• To participate in team meetings as required to ensure effective communication and running of the team/service.
• To provide support for the team as required and under the direction of the senior team members.
• To carry out tasks relating to an individual’s care package under the direction of senior team members such as rehabilitation practitioners.
• To work on a 1:1 or in groups with service users facilitating delegated tasks.
• To independently manage delegated tasks and seek support and supervision when complex situations arise.
• To maintain standards set by senior clinicians.

General

• To make effective use of all available resources under the guidance of the Service Lead and Matron.
• To always promote a positive image of the Trust, Touchstone, and its partners.
• To follow policies and procedures relating to the management of Service User finances.
• To contribute to the maintenance of the physical resources and environment within the trust through effective resource management and reporting through defined channels.
• To be involved in the process of personal development and supervision.
• To participate in regular individual and peer supervision.
• To provide information and advice about Touchstone’s services to managers, teams, and other people/agencies with an interest in the organisation’s work.
• To undertake out-of-hours work as required by the service.
• To be inducted, supervised, performance managed, and appraised in line with the organisation’s performance management policies and procedures.
• To be responsible for personal learning and development where appropriate and undertake training, both mandatory and optional, to increase knowledge, skills, and awareness.
• To be aware of and implement the general practices of Touchstone’s Health, Safety, and Security policies and keep Managers informed about any serious and untoward incidents, safeguarding issues, health & safety concerns, financial issues, staff welfare.
• To operate within the aims, policies, and practices of Touchstone at all times and to be committed to and promote the organisation’s equal opportunities and anti-discriminatory policies.
• To ensure information is dealt with in accordance with Touchstone’s policies around Confidentiality, Communications, Internet, Email, and Telecommunications and steps are taken to ensure that confidential information is secure e.g. service user data.
• To undertake any other duties as directed by the Manager, in line with the responsibilities of this post.

Requirements

Skills

• To have good verbal communication skills and an excellent understanding of how to build rapport with service users, carers, and others as required.
• To work effectively in a multidisciplinary team, and to have a good understanding of individual’s roles within the team.
• Ability to work on a one-to-one basis with clients in their own homes and / or community settings without constant, direct live supervision.
• Ability to respond well in a crisis situation and understands the need to record/report such situations accurately to senior staff within the team.
• To be service user focused/client-centred in your approach.
• To be organized and adaptable, creative, and resourceful in a range of areas.
• To manage your own time effectively.
• To use initiative by referring appropriate issues in a timely manner to a Senior team members/clinical lead.
• To participate in decision-making processes and carry out agreed plans of care.
• To independently manage delegated tasks and seek support and supervision when complex situations arise.
• IT literacy skills and the ability to work on electronic care records.

Experience

• Experience of working with a range of service users with complex mental health needs.
• Has experience of working with diverse populations and values the work associated with promoting diversity and social