Frasers Group
Recruitment Administration Lead
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At Frasers Group we’re rethinking retail.
Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision - we are building the planet’s most admired and compelling brand ecosystem
Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Own it and back yourself - Own the basics, own your role and own the result
- Think without limits - Think, think fast, think fearlessly
- Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
Job Overview
The Recruitment Administration Lead is responsible for overseeing all recruitment activity related to casual (hourly paid) retail roles, alongside salaried hiring across key roles within Head Office and retail operations. This includes specialist brands such as Evans Cycles, GAME and Everlast Gyms, across Frasers Group’s UK estate.
This role leads a team of 2 recruitment administrators, ensuring the delivery of high-volume, fast-paced hiring campaigns, while also supporting strategic salaried hiring aligned to Frasers Group’s commercial priorities and cultural standards.
Operating as a strategic partner to Store Management and internal stakeholders, the postholder will drive direct sourcing strategies, manage recruitment operations, and ensure a consistent, high-quality candidate experience across all touchpoints.
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This is the ideal role for someone from an admin background, with a head of detail and processes. While you will be involved in recruitment activity, and involved in some salaried and hour paid hiring operationally, the majority of your time will be spent in the management of a robust admin process, using systems and tools to provide the most efficient and effective recruitment service to our retail leadership colleagues.
Key Responsibilities
- Own and manage recruitment activity for casual sales roles across the UK, typically overseeing 100–500 live vacancies at any given time.
- Oversee salaried recruitment across specialist brands and Leisure functions, ensuring consistent delivery and standards, while directly leading recruitment for senior operational roles within Leisure.
- Lead and develop a team of recruitment administrators ensuring effective delivery of recruitment processes and stakeholder support.
- Partner with Retail Leadership teams, People Business Partners and Shared Services HR to ensure alignment on hiring needs, onboarding processes, and candidate experience.
- Conduct first-stage interviews focused on cultural and values alignment, acting as a gatekeeper for Frasers Group’s standards.
- Provide market insights, benchmarking, and commercial advice to stakeholders to support hiring decisions.
- Drive direct sourcing strategies through proactive outreach, talent pooling, and social media engagement.
- Collaborate with the Internal Comms Lead to enhance employer branding and EVP through creative attraction campaigns.
- Utilise the ATS (SmartRecruiters) to manage recruitment workflows, candidate communications, and reporting.
- Monitor and report on recruitment KPIs and SLAs to ensure consistent delivery and continuous improvement.
- Support the development and execution of recruitment campaigns for new store openings and seasonal hiring surges.
- Manage relationships with external partners including PSL agencies, universities, and recruitment platforms.
- Drive a culture of internal progression within the TA team, by hiring for potential and providing opportunities for administrators to develop towards a TA Partner role.
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Qualifications
Experience & Qualifications
- Administration experience is essential, with exposure to process management and design.
- Experience managing or mentoring junior team members.
- Familiarity with ATS platforms and recruitment analytics tools; experience with SmartRecruiters is advantageous.
- Experience recruiting into customer-facing or casual roles is highly desirable.
- Understanding of employer branding, EVP, and candidate engagement strategies.
Key Skills
- Strong leadership and team development capabilities.
- Excellent stakeholder management and communication skills across all levels.
- Commercial awareness and ability to prioritise recruitment activity in line with business needs.
- High level of organisation and attention to detail.
- Resilience, adaptability, and ability to thrive in a fast-paced, high-change environment.
- Collaborative mindset with a willingness to support broader People initiatives.
- Data-driven approach to recruitment, with the ability to interpret metrics and drive continuous improvement.
Additional Information
- We will be closing applications for this role on 24th August
- Video interviews will be held 26th Aug - 5th Sept
- Face to face interviews will be held 7th - 11th Sept
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