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Recruitment and ESR Apprentice
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This is an exciting opportunity to begin a career in recruitment, workforce systems and business admin.
From supporting recruitment campaigns and welcoming new colleagues to the Trust, to maintaining employee records you'll gain experience across a wide range of People & OD activities.
Most of your apprenticeship is spent working.
You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of our Recruitment & ESR Team, you'll learn how to provide administrative support that helps keep essential people processes running smoothly across the Trust.
Throughout your apprenticeship you'll receive support, training and practical experience whilst developing valuable skills in recruitment, workforce systems, customer service and administration.
A typical day may include:
- Supporting recruitment campaigns and helping candidates through different stages of the recruitment process, promoting Gateshead Health as a great place to work.
- Assisting with the preparation of employment documents and onboarding information for new starters.
- Learning how to accurately update and maintain employee records using workforce systems, developing valuable skills in workforce administration and data management.
- Developing customer service and communication skills through responding to telephone and email enquiries from staff, managers and applicants.
- Helping staff access workforce systems and services whilst building your knowledge of NHS processes.
- Handling confidential and sensitive information professionally and appropriately.
- Assisting with routine reports, data quality checks and other administrative activities that support the wider team.
Where you'll work
Bensham Hospital
Fontwell Road
Bensham
Gateshead
NE8 4YL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
GATESHEAD COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will undertake a Level 2 Customer Service Practitioner apprenticeship which will be delivered on-site, one day per week.
Essential qualifications
GCSE in:
- IT (grade C/4 or above)
- Maths and English (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
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Other requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About this employer
Based in the North East of England Gateshead Health provides a range of hospital and community services from our leading facilities. Our primary focus is on providing excellent health services to our local community.
https://www.gatesheadhealth.nhs.uk/ (opens in new tab)
Company benefits
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You will be supported to apply for full time Band 3 Recruitment and ESR Assistant positions on successful completion of this apprenticeship.
The contact for this apprenticeship is:
Gateshead Health NHS Foundation Trust
David Elders
david.elders2@nhs.net
07745 529 358
The reference code for this apprenticeship is VAC2000048083.
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