Norfolk County Council
Recruitment and Retention Coordinator
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Recruitment and Retention Coordinator | 11436 | Secondment Opportunity / Temporary Contract until March 2028 | 37 hours per week | £33,119 to £34,811 per annum | Grade G | County Hall
Are you passionate about making a difference for children and young people across the Eastern Region?
Foster East, the Eastern Region’s Fostering Recruitment and Retention Hub, is looking for an enthusiastic and motivated Fostering Recruitment & Retention Coordinator to join our team. This is an exciting opportunity to play a key role in recruiting and supporting prospective foster carers across the Eastern Region, helping to ensure more children can grow up in safe, stable and loving homes. This post is hosted by Norfolk County Council but is part of a cross-regional team and would therefore suit applicants from across the Eastern Region. Remote with travel to Norwich one day per month.
You will be the first point of contact for people interested in fostering. You'll support potential foster carers from their initial enquiry through to the next stages of the application process, providing excellent customer service and maintaining engagement throughout their journey.
What you'll be doing
- Responding to telephone and email enquiries from prospective foster carers.
- Building relationships with prospective foster carers and supporting them to make informed decisions about fostering.
- Acting as the front door to the Regional Fostering Hub, ensuring all enquiries receive a timely and professional response and are seamlessly handed over to local teams.
- Coordinating initial visits and appointments with fostering teams across the region.
- Maintaining accurate records and managing enquiry information through the CRM system.
- Organising and attending fostering recruitment events, information sessions and promotional activities, when required.
- Working with marketing colleagues and partners across 11 local authorities to raise awareness of fostering.
- Building positive relationships with stakeholders, partners and local communities.
- Supporting ongoing service development and continuous improvement.
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About you
We're looking for someone who:
- Is motivated by improving outcomes for children who are looked after across the Eastern Region.
- Has excellent communication and interpersonal skills.
- Can build rapport quickly and confidently engage with a wide range of people.
- Is highly organised and able to manage competing priorities.
- Enjoys working both independently and as part of a team.
- Has experience of working with databases and IT systems.
- Understands the importance of providing outstanding customer service.
- Is creative, proactive and committed to achieving positive outcomes.
- Ideally has experience of children's social care, fostering, safeguarding, or working with families and carers.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
Benefits of working for Norfolk County Council
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. [https://norfolk.rewardgateway.co.uk/Authentication/Start]
- A Blue Light card [https://www.bluelightcard.co.uk/] for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
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Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 14 October 2026 at 23:55
All other applicants closing date: 18 October 2026 at 23:55
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