Crystal Care Solutions Limited
Recruitment and Training Administrator- Head Office Based- Nantwich- Hybrid remote- 2/3 days in office
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Job Description
Location: Crystal Care Solutions, Unit 9, Alvaston Business Park, Middlewich Road
About Us
At Crystal Care Solutions, we provide high-quality residential care and supported accommodation for children and young people aged 8 to 25. With over a decade of dedicated service, we specialise in supporting young people with complex needs, trauma backgrounds, and emotional or behavioral challenges—offering them stability, growth, and hope for the future.
Established in 2007, we’re proud to share that 50% of our homes are rated ‘Outstanding’ by Ofsted, a reflection of our unwavering commitment to quality care. In 2024, we were also honored as the Exceptional Employer at the Stars of Social Care Awards - a testament to the supportive, inclusive, and empowering environment we’ve built for our team.
Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day. We are now seeking a Referrals Manager to join our dedicated team and help us deliver high-quality placements and ensure the best outcomes for every child.
Your Role
- Drafting of job advertisements and posting vacancies, both internally and externally.
- Assisting with the sourcing of suitable candidates directly and with recruitment agencies.
- Supporting the screening of applicants, conducting telephone screening and face to face interviews.
- Facilitating and coordinating candidate testing and interviews.
- Facilitating and coordinating all safer recruitment and rigorous vetting checks in line with the legislation for Children’s Homes in England and Wales.
- Co-ordinate registration at all mandatory and non-mandatory face to face training courses for the Company.
- Chasing employee attendance at training sessions and sending out training invites as and when required.
- Update and manage the online training system and managing online learning platforms.
- Supporting employees to log on to the HR System and access assigned online training courses.
- Support with office administrative duties in support of and in the absence of the Receptionist/Administrator supporting with DBS check processing, chasing renewals, right to work checks and photocopying these.
- Build and maintain positive working relationships with colleagues, contributing to a supportive and collaborative team environment.
What we are looking for
Essential Criteria
- Willingness to complete required mandatory training.
- Previous experience in an administrative role.
- Strong verbal and written communication skills.
- Proficiency using Microsoft Office and general IT systems.
- High attention to detail and accuracy in data entry.
- Experience in data management, reporting, and use of recruitment, HR or training systems.
- Understanding of children’s residential care, safeguarding legislation, and regulatory frameworks (e.g., Children’s Homes Regulations, Ofsted requirements).
- Excellent communication, negotiation, and interpersonal skills.
- High level of organisation, attention to detail, and ability to manage multiple priorities and deadlines.
- Ability to interpret and present data for use in reporting and strategic planning.
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Desirable Criteria
- Experience working within children’s residential services or a similar social care setting.
- Experience with See Me Hired Recruitment system.
- Experience with Sage HR training system.
What we offer
- Pension auto-enrolment
- Enhanced family friendly entitlement
- Pay Care Scheme – cashback on medical expenses
- Employee Assistance Programme – 24/7 support
- Perkbox – discounts at high street and online retailers
- Annual Leave Service Award
- Refer a Friend Scheme – earn rewards together
- Paid DBS
Child and Adult Protections Statement
Crystal Care Solutions believe it is the responsibility of all staff at Crystal Care Solutions to ensure that the Health, Safety and Wellbeing of all Children, Young People and Young Adults is treated with upmost seriousness. Child and Adult Protection and Safeguarding are fundamental in reducing the risks to young people and allowing young people to live in a home that is free from fear or judgement.
Crystal Care Solutions has an in-depth policy that clearly demonstrates the responsibilities you need to undertake to comply with the organisation’s Safeguarding procedures which is provided to all staff during the recruitment process. This ensures all staff are aware of what is classed as abuse, how to support young people, who to tell and how to record a disclosure.
Successful applicants will be required to apply for enhanced DBS disclosure. Crystal Care Solutions is an equal opportunities employer and promotes Equal Opportunities in employment. As a company we oppose any form of unlawful discrimination. You are expected to comply with Crystal Care Solutions policy on Equal Opportunity to ensure that your work practice and actions re-enforce this at all times.
#INDHP
About The Role
To support in sifting applications, setting up interviews and completing safer recruitment checks, as well as assisting monitoring attendance at training courses and logging training completion on HR Systems. To provide administration support within the HR team with photocopying, scanning, redacting and any other duties as directed by the Head of HR. The post holder supports senior HR staff in the development and implementation of HR and industrial relations policies arranges advertisements for jobs in the relevant media provides practical support for recruitment and selection procedures such as checking application forms, arranging interviews of candidates and ensuring the interview panel receive all relevant documentation provides administrative support for training courses, work placements etc implements and maintains HR records systems
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Skills Needed
People, Managerial / Operational, Servicing
About The Company
Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.
Company Culture
At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.
We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.
Required Criteria
- Willingness to complete required mandatory training
- Previous experience in an administrative role
- Strong verbal and written communication skills
- Proficiency using Microsoft Office and general IT systems
- High attention to detail and accuracy in data entry
- Experience in data management, reporting, and use of recruitment, HR or training systems
- Understanding of children’s residential care, safeguarding legislation, and regulatory frameworks (e.g., Children’s Homes Regulations, Ofsted requirements)
- Excellent communication, negotiation, and interpersonal skills
- High level of organisation, attention to detail, and ability to manage multiple priorities and deadlines
- Ability to interpret and present data for use in reporting and strategic planning
Desired Criteria
- Experience with See Me Hired Recruitment system
- Experience with Sage HR training system
Closing Date: Wednesday 30th September, 2026
Contract Type: fulltime
Salary: £25,000.00 Yearly
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