Recruitment & Onboarding Administrator Apprenticeship

Supported by the Recruitment Team Leader, you will be undertaking safe and fair recruitment, maintaining a customer focused approach while responding to a high volume of queries, ensuring that all candidates have a positive recruitment and onboarding experience.

Main duties of the job:

• To contribute to the provision of a high quality comprehensive recruitment service, ensuring the timely appointment to vacancies across all (non-medical) staff groups which is consistent with Trust policy, legislative requirements and best practice
• Ensure delivery of recruitment team’s key performance Indicators (KPI’s) relating to recruitment time lines of service level agreement
• To deliver exceptional customer service to all services within the Trust
• The post holder will usually be the initial point of contact with members of the general public interested in working for the organisation
• Provide support and guidance to all managers on recruitment and onboarding related activities, transactional issues and concerns

Apprenticeship Details:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.