HM Revenue & Customs
Recruitment Performance, Reporting and Planning Officer
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Newcastle Upon Tyne - Benton Park View
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Job Summary
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Unity Business Services Recruitment Team deliver recruitment campaigns on behalf of HMRC.
Our vision is to use the most innovative and creative methods to reshape recruitment and reduce the time it takes to hire, to help HMRC deliver critical front-line services to the public.
We work with vacancy holders to deliver each stage of the recruitment process, and lead on an ambitious programme of work to transform recruitment on behalf of HMRC.
We are seeking a Recruitment Performance, Reporting and Planning Officer to support with the development of data processes, designed to enhance planning, reporting and delivery across all recruitment teams.
Job Description
This is a data-focused role within recruitment, requiring strong analytical skills and experience in reporting tools such as Power BI and Excel. The successful candidate will be expected to deliver high-quality recruitment reports and data insights to support strategic decision-making.
Your expertise in data analysis and reporting will be essential as you work with recruitment teams to build their data capabilities. You'll work on multiple projects, maintain data accuracy, and provide insights which will be used to support senior leaders. Using tools like PowerBi, advanced Excel functions and automation, you'll be responsible for providing high-quality recruitment reporting to a range of stakeholders.
This Will Require:
- A data professional with proven experience in a similar role, designing new reporting metrics, analysing data and producing reports at varying rates of complexity
- Understanding the different recruitment processes across each team to make recommendations for data collation and reporting
- Strong collaboration skills and the ability to work to deadlines, maintaining and analysing recruitment data and ensuring accuracy
- Excellent organisational skills with the ability to be proactive and work independently to ensure outputs are delivered as required
The role will also encompass ad-hoc data and regular reporting tasks related to UBS recruitment and related projects.
The role requires someone who is confident working with data, enjoys problem-solving, and can translate complex information into clear, actionable insights.
Person Specification
Roles and responsibilities may include but not be limited to:
- Providing direct support to the HO Recruitment Reporting & Planning Manager, including the implementation of new ways of collating, storing and analysing data.
- Delivering complex reporting and analysis, accurately and to deadline.
- Responding to stakeholders requests for data, understanding and clarifying their requirements and finding the most relevant data sources and formats.
- Supporting continuous improvement by identifying opportunities to streamline reporting processes and enhance data quality.
- Sharing knowledge to support recruitment teams in their use of data and the importance of maintaining accurate records.
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Essential Criteria:
- Proven experience in data analysis, insight generation and reporting across varied datasets.
- Experience of building and maintaining Power BI dashboards to support operational and strategic decision-making.
- Strong written, analytical, numerical and problem-solving skills, with the ability to identify and implement solutions to meet a brief.
- Proficiency in Microsoft Excel, including advanced formulas, pivot tables and data transformation tools.
- Experience of producing, analysing and reporting on recruitment or HR data
- Ability to independently manage workload, prioritise effectively, and take ownership of delivery.
- Strong decision-making skills to evaluate and respond to data and reporting requests.
- Excellent stakeholder engagement and customer service skills, with the ability to build strong working relationships.
Desirable Criteria:
- Experience of recruitment processes.
- Understanding of data governance, data quality principles, or mailbox/data management practices.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- In no more than 250 words, describe a data project that you led on, detailing all of the steps you took to produce a successful and accurate outcome. Please focus on your own personal contribution and any tools, techniques, or approaches you used.
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.
How To Apply
After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 4 September 2026 at 23:55.
If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Please ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test. The deadline for both the test and the application is 4 September 2026 at 23:55.
Please be aware that the Online Tests on this campaign will not be accessible during the hours of Sunday August 23rd 2026 4pm - 7pm UK, and Sunday August 30th 2026 4pm - Midnight UK.
Please do not attempt to launch the test during those times, as you may experience technical issues and we may not be able to assist you before the closing date and time.
As part of the application process, you will be asked to provide the following:
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
- In no more than 250 words, describe a data project that you led on, detailing all of the steps you took to produce a successful and accurate outcome. Please focus on your own personal contribution and any tools, techniques, or approaches you used.
- Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your Personal Statement and Technical Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed, you will be asked questions based on the behaviour listed below to explore in detail what you are
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