Recruitment Program Lead

Supplier Management – Drive accountability and performance across the supplier community

• Actively manage relationships with participating staffing and talent suppliers; establish clear expectations for responsiveness, candidate quality, process compliance, and communication.
• Monitor supplier performance against program expectations and applicable SLAs, including submission quality, screening completion, responsiveness, scheduling support, and onboarding follow-through.
• Hold suppliers accountable for corrective actions when service or process expectations are not being met.
• Provide suppliers with clear, timely feedback on candidate outcomes, process changes, documentation requirements, and client expectations.
• Coordinate supplier escalations and resolve issues before they materially affect the client experience or candidate pipeline.
• Identify recurring supplier performance issues and recommend changes to supplier strategy, participation, or operating procedures.
• Conduct supplier training and support continuous improvement of supplier service delivery.
• Partner with program leadership on supplier capacity, coverage, and capability needs.

Risk, Escalation & Issue Management – Protect the integrity of the program

• Maintain visibility into candidate screening, diligence, integrity, onboarding, and other program control points; ensure unresolved issues are addressed before candidates advance.
• Coordinate clarification and remediation activities when candidate or supplier reviews identify issues requiring additional information or client determination.
• Use sound judgment to distinguish routine operating issues from risks requiring immediate escalation.
• Document significant decisions, exceptions, unresolved dependencies, and ownership to ensure clear accountability.
• Provide concise recommendations—not simply issue descriptions—when escalating risks or operational challenges to client or MBO leadership.

Reporting, Governance & Continuous Improvement

• Own or oversee daily and recurring pipeline, onboarding, supplier, and operational reporting required by the client.
• Use program data to identify stalled activity, capacity constraints, supplier issues, process breakdowns, and emerging trends.
• Ensure reporting is accurate, timely, decision-oriented, and accompanied by clear commentary on material risks, blockers, and required actions.
• Establish and maintain operating rhythms, action tracking, and follow-up mechanisms across the program.
• Identify opportunities to simplify processes, clarify ownership, improve service levels, and reduce manual or duplicative work.
• Support development and maintenance of SOPs, process flows, training materials, and other program documentation.

Required Experience & Capabilities

• 7+ years of professional experience, including meaningful responsibility for complex client-facing operations, program management, MSP/VMS, staffing, or vendor management.
• Demonstrated experience managing staffing or other third-party suppliers and holding external partners accountable for performance.
• Strong executive presence and client-management skills, with the ability to communicate confidently with demanding or highly engaged stakeholders.
• Proven ability to manage escalations, resolve ambiguous issues, and drive decisions across organizations without relying solely on formal authority.
• Strong operational discipline and attention to detail; able to manage high-volume workflows while maintaining accurate data and follow-through.
• Ability to interpret process requirements, identify risk, and make practical recommendations when exceptions or unclear situations arise.
• Comfort working across multiple systems, trackers, stakeholders, suppliers, and concurrent priorities.
• College degree or equivalent relevant work experience.
• Human Resources, Customer Service, Procurement, Staffing, Sales Delivery, or contingent workforce experience preferred.

Success Profile

The strongest candidate will be more than an administrator or coordinator. They will be a composed, highly organized program leader who can earn the client's confidence, challenge suppliers when performance falls short, bring structure to ambiguity, anticipate problems before they become escalations, and maintain rigorous control of program details while keeping the broader client relationship in view.

Our Company

For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.

Our Vision

Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission

Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled