Recruitment Program Manager - Managed Service Provider (MSP) Division

As a Recruitment Program Manager within our Managed Service Provider (MSP) division, you’ll play a pivotal role in driving the success of contingent workforce programs for one of our valued client bases in Wales. This role is ideal for someone who thrives at the intersection of operations, client service, and workforce strategy.

You’ll be the central point of contact for all program-related activities, ensuring seamless coordination between clients, suppliers, and contingent workers. Your mission is to deliver a consistently high level of service, maintain operational excellence, and foster strong, trust-based relationships with all stakeholders.

This is more than just a coordination role, it’s a strategic position that requires a proactive mindset, a passion for people, and a commitment to continuous improvement.

Whether you’re facilitating onboarding, resolving complex issues, or analysing workforce data, your work will directly impact the success of our clients’ talent strategies and the satisfaction of their extended workforce.

What You’ll Be Doing

• Serve as a trusted liaison between Workwell North America MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
• Maintain and update documentation on policies, procedures, and program-specific workflows.
• Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
• Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
• Facilitate onboarding and new hire orientation sessions as needed.
• Address employee relations matters with discretion and confidentiality.
• Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
• Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
• Prepare HR and workforce-related reports as requested.
• Investigate and resolve payroll and billing issues in collaboration with suppliers, the client, and internal teams.
• Support the development of job descriptions, salary benchmarking, and performance evaluation tools.
• Assist with planning and representation at client-related events.
• Execute offboarding processes, including terminations, exit interviews, and proper documentation.
• Perform regular audits to ensure compliance with employment laws and program standards.
• Stay current on federal, state, and local employment legislation and ensure adherence across the program.
• Manage additional projects and duties as assigned by leadership.