Objectives of the Role

· The Recruitment and Training Administrator plays a key role as the first point of contact for prospective licensees and operators, handling enquiries, offering advice and helping to guide applicants through the recruitment process. · A key part of the role will be speaking confidently with prospective applicants over the phone, building rapport quickly and carrying out initial telephone screening to understand suitability and next steps. · The role also supports the wider Recruitment and Training team with administration; applicant checks and day-to-day coordination to ensure the recruitment and training process runs smoothly. · Moreover, the Recruitment & Training Administrator will support the team with licensee and operator training attendance.

Key Responsibilities

· Act as the first point of contact for prospective licensees and operators, handling inbound and outbound enquiries. · Speak confidently with applicants over the phone, build rapport, answering questions and guiding them through the recruitment process. · Carry out initial telephone screening to understand applicants’ experience, circumstances, suitability and next steps. · Complete targeted recruitment activity, including proactive outbound calls, engage prospective applicants and support recruitment priorities. · Process application forms, complete credit checks for new applicants and ensure applicant information is accurately recorded. · Keep applicant records, systems and trackers up to date, ensuring all information is handled in line with company procedures. · Support the Recruitment and Training team with day-to-day administration, coordination and follow-up activity. · Assist with training course administration, including bookings, attending sessions to take the register, maintaining attendance records and providing e-learning support. · Work closely with BDMs and Recruitment & Training Executives to identify and support the best prospective licensees and operators for our pubs.