3 months contract with a Local Authority

Umbrella - £17.42 per hour - Umbrella

Job Purpose

As a Homeless Assistant, you will support Cardiff Council's Housing Options Service by providing frontline advice and administrative support to individuals who are homeless or at risk of homelessness. You will be the first point of contact for service users, assisting with enquiries, housing applications, homelessness presentations, and maintaining accurate records while ensuring excellent customer service.

Key Duties/Accountabilities

• Act as a first point of contact for clients presenting as homeless or at risk of homelessness.
• Meet and greet customers attending the Housing Options Service.
• Set up and maintain customer records and case files.
• Provide information and advice via:
  • Face-to-face contact
  • Telephone
  • Email
  • Webchat
• Assist with processing homelessness applications.
• Support Housing Assessment Officers with case administration.
• Process bond and rent-in-advance applications.
• Provide guidance regarding available housing options and private rented accommodation.
• Liaise with landlords, letting agents, and housing partners.
• Help maintain and update housing waiting lists.
• Manage team mailboxes and incoming enquiries.
• Prepare reports, statistics, and monitoring information.
• Maintain accurate records and confidential information.
• Assist in meeting service KPIs and performance targets.
• Support customer complaint resolution and service improvement initiatives.
• Provide administrative support across the Housing Options Team.