Marriott
Red Bar Manager - JW Marriott Grosvenor House London
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JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
- Previous experience working in bar at a supervisory level essential.
- Experience of a high-volume beverage delivery.
- Good level of English essential.
- Personal license holder is preferred.
Skills and Knowledge:
- Strong communication skills (verbal, listening, writing)
- Strong technical knowledge of beverage service, beverage products/brands and financial controls such as inventory and products costs/mark up.
- Personable and people-orientated demeanor.
- Innovative approach to sales and the concept.
- Planning and organizational skills.
- Pro-active and reliable.
- Adaptability, and flexibility.
- Strong business acumen and focus on results.
- Strong leadership skills.
- Ability to multi-task and handle stress.
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
Leading Red Bar Operations:
- To ensure compliance with quality assurance standards, company standards and external regulations including department checklists, beverage presentation and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not.
- Drive results within the department, focusing on goals set by senior management. A focus will be on guest satisfaction measures, associate engagement, departmental revenue and department profit.
- Manages team effectively to achieve department goals. Effectively communicate goals and performance expectations.
- To communicate with all staff daily, by holding a briefing session on the day’s business and all information relevant to the Bar. Ensure awareness of events in the hotel.
- Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Job Description
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Performs all duties of all Red Bar employees and assist with associates at busy times, completing shifts where required. Be a visible leader.
- To ensure that the guest's bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
- To be responsible for the safe keeping of all keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.
- To control Par level stock and inter-departmental transfers in accordance with finance and procedures every month end and administer spot checks if needed.
- To take an innovative approach to continuous improvement, adapt to changes and be always productive and pro-active in all aspects.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Keep up to date with new ideas for improving the department - Actively researching market trends and beverage developments.
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all UK licensing laws. Monitors adherence to all liquor control policies and procedures.
- To ensure all staff carries out their work in accordance with current Hygiene, Health and Safety Legislation.
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Financial Objectives:
- To maintain an appropriate staffing level and ensure that sufficient staff is on duty to cope with the volume of business and operational needs, yet financial objectives are met.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Management of P+L results – wage cost, beverage costs, controllable costs.
- To drive sales and grow business.
- Ensure the team are trained on and execute upselling techniques.
- Manages inventories according to budget and business levels.
Ensuring Exceptional Customer Service:
- Provides excellent customer service in line with brand standards.
- Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using the LEARN model to resolve issues where needed. Follow up with any guest issues as associates make you aware of them.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides feedback to individuals to improve service performance.
Associate Relations:
- Coach and develop employees. Create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans. Be responsible for your own self development.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Red Bar staff.
- Administers the performance appraisal process for direct reports.
- Interviews and hires hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
- Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
- Communicates performance expectations in accordance with job descriptions for each position.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
SAFETY AND SECURITY
- To adhere to the Licensing Laws, the Weights and Measures Act and all food handling guidelines.
- To promote awareness of health and safety. For example, fire alert points, exits, fire extinguishers, trip hazards etc.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests.
- To maintain the highest level of cleanliness. To ‘clean as you go’ to ensure a clean and tidy work area.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Employ correct manual handling procedures to avoid injury.
- Ensure COSHH guidelines are adhered too and relevant PPE is worn where needed.
- Protect the privacy and security co-workers and guests, maintaining confidentiality of proprietary materials and information.
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OTHER
- To carry out any other duty/function that may be assigned by Department Head or Executive Committee member.
- To maintain a high standard of grooming, hygiene, and uniform standards ensuring that your name badge is always worn. Ensure team members you are managing are also adhering to these standards.
- Support all co-workers and treat them with dignity and respect.
- To develop and maintain healthy inter-departmental relationships, support the team to reach common goals.
- Complies with Marriott International Hotels Limited regional office and hotel policies and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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