Serco Plc
Reengagement & Job Outcome Coach
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Location: Cardiff, CF10 3BW
Salary: £30,000 plus excellent benefits
Schedule: Fixed Term Contract 12-months, Monday to Friday, 9am to 5pm (37.5 hours per week), 5 days on-site
Ready to impact a better future?
As a Re-Engagement and Job Outcome Coach in our Employment, Skills and Training team at Restart, you’ll play a key role in reconnecting people with meaningful employment opportunities. You’ll work at pace to re-engage participants, unlock their potential, and move them into sustainable jobs.
This is a role with real purpose. You’ll support individuals who may have disengaged from their employment journey, helping them rebuild confidence and take positive steps towards work. By connecting people to opportunities and creating momentum, your work will have a direct and lasting impact on communities and a better future.
What you’ll do as Re-engagement & Job Outcome Coach
You’ll be entrusted to:
- Proactively engage participants approaching and beyond 12 months on the programme, encouraging continued participation
- Re-engage individuals who have disengaged, using tailored approaches to rebuild motivation
- Review caseloads and action plans to identify job-ready participants and quick-win opportunities
- Match participants to suitable vacancies, working closely with Employer Engagement teams
- Support participants to become job-ready, including CVs, interviews, and confidence building
- Track engagement, re-engagement success, and conversion to employment
- Use data and insight to prioritise activity and continuously refine approach
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Does this sound like you?
You’ll be a great fit for this role if you have:
- Proven experience in employability, recruitment, or a participant-facing role
- Good understanding of employability programmes
- Strong engagement and motivational skills, particularly with individuals facing barriers
- The ability to work at pace and manage a high volume of activity
- Excellent communication and influencing skills
- Strong organisation, time management, and IT skills
- Welsh speaking is desirable
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance-based bonus scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues
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All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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