Arborvitae Care Services
Referrals & Partnerships Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Purpose
Responsible for developing relationships with local authorities, commissioning teams, placement teams, youth justice services, SEND teams, and other key stakeholders.
The role will be the first point of contact for incoming referrals, gathering key information, undertaking initial triage, and coordinating referrals through to the appropriate internal teams for assessment and progression. Alongside managing referral activity, the role will proactively identify business development opportunities, support framework and tender submissions, arrange meetings with senior decision-makers, and ensure Arborvitae remains visible within the social care sector.
Role Specific Competencies and Responsibilities
Referral Management & Coordination
- Act as the first point of contact for incoming referrals and placement enquiries.
- Gather and record referral information accurately and efficiently.
- Undertake initial referral triage and coordinate handovers to the relevant operational teams.
- Maintain accurate referral records, reports, and outcomes.
- Coordinate the back-end stages of referrals, ensuring a smooth journey from enquiry to placement.
Business Development & Partnerships
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Develop and maintain strong relationships with local authorities, commissioning teams, placement teams, and partner agencies.
- Proactively engage with commissioners, SEND teams, youth justice services, emergency duty teams, and other stakeholders.
- Introduce Arborvitae's services to prospective commissioners and referral partners.
- Generate opportunities for service growth across all business areas.
- Arrange meetings, presentations, and service overviews between decision-makers and senior management.
Tender & Framework Development
- Monitor tender portals and procurement opportunities.
- Identify relevant framework agreements and commissioning opportunities.
- Support the preparation and submission of framework applications and tenders.
- Work collaboratively with senior leaders to develop high-quality submissions.
- Maintain a calendar of procurement opportunities and renewal dates.
Service Promotion
Promote and develop referral opportunities across all Arborvitae and ACS services, including:
- Children's Residential Homes
- Secure Transport Services
- Accredited training including PMVA/Admin of Medication/EFAW/Safeguarding
- Supply of high-quality agency staff through our employment agency
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Pipeline Management & Market Intelligence
- Maintain a live pipeline of prospects, referrals, opportunities, and key contacts.
- Ensure consistent follow-up and relationship management activity.
- Track commissioner priorities and emerging market trends.
- Gather competitive and commissioning intelligence to support growth planning.
- Produce regular activity and performance updates for senior leadership.
Person Specification
- Excellent communication and relationship-building skills. (E)
- Confident and professional telephone manner. (E)
- Strong organisational and time management abilities. (E)
- Self-motivated, proactive, and able to work independently. (E)
- Comfortable engaging with senior stakeholders and decision-makers. (E)
- Strong attention to detail and administrative skills. (E)
- Ability to manage multiple priorities simultaneously. (E)
- Positive, resilient, and target-focused approach. (E)
- An understanding of social care referral pathways and placement processes. (D)
- Knowledge of local authority commissioning processes. (D)
- Awareness of the children's social care landscape. (D)
- Knowledge of public sector procurement frameworks. (D)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills