Compliance & Documentation

• Ensure all service, maintenance, inspection, and repair documentation is completed accurately and on time.
• Accurately complete job sheets and record labour times against work completed.
• Correctly record and account for all parts used during repairs and maintenance activities.
• Ensure all vehicle inspections are completed in accordance with company and legal requirements.

Workshop Operations

• Manage individual workload effectively and prioritise work assignments in conjunction with Workshop Management.
• Communicate proactively with the Workshop Foreman or Manager regarding work in progress, delays, additional repairs required, and vehicle status.
• Use workshop equipment, tools, and diagnostic equipment safely and correctly.
• Maintain workshop housekeeping standards and ensure work areas remain clean, organised, and safe.
• Supply and maintain personal tools as specified by the Company.

Health, Safety & Compliance

• Adhere to all Company Health & Safety policies, procedures, and safe systems of work.
• Wear and maintain appropriate PPE at all times.
• Report hazards, unsafe conditions, accidents, incidents, and near misses promptly.
• Contribute to a culture of safety and continuous improvement within the workshop environment.

Continuous Improvement & Development

• Maintain knowledge and competence in line with current vehicle technologies, diagnostic systems, legislation, and industry developments.
• Participate in training and development activities as required.
• Support apprentices and less experienced colleagues where appropriate.
• Contribute ideas and recommendations to improve workshop efficiency, fleet reliability, and service delivery.

Measures of Success

Refrigeration Performance

• Achievement of refrigeration equipment availability targets.
• Reduction in refrigeration-related vehicle downtime.
• Reduction in repeat refrigeration faults and warranty returns.
• Achievement of temperature performance standards following repair.
• Successful completion of refrigeration preventative maintenance schedules.

Cold Chain Integrity

• Zero avoidable temperature-control failures.
• Minimal customer product loss attributable to refrigeration defects.
• High levels of refrigeration reliability across the fleet.
• Positive customer feedback relating to refrigeration equipment performance.

Environmental Compliance

• 100% compliance with F-Gas regulations.
• Accurate refrigerant tracking and reporting.
• Successful completion of environmental audits.
• Zero avoidable refrigerant release incidents.

Technical Excellence

• High first-time fix rate for refrigeration repairs.
• Accurate diagnosis of refrigeration and control system faults.
• Effective support provided to workshop teams and operational colleagues.

Skills, Knowledge & Experience:

Essential

• Recognised refrigeration and air conditioning qualification.
• F-Gas Category 1 Certification.
• Strong knowledge of refrigeration principles and systems.
• Experience working with transport refrigeration equipment.
• Excellent electrical and fault-finding skills.
• Full UK Driving Licence.
• Effective verbal and written communication skills.
• Strong planning, organisation, and problem-solving capability.
• Ability to work independently and as part of a team.
• Experience using diagnostic software and equipment.

Desirable

• Experience with Carrier Transicold, Thermo King, Hubbard, or similar transport refrigeration systems.
• Knowledge of telematics and remote monitoring systems.
• HGV or commercial vehicle maintenance experience.
• City & Guilds Level 3 Refrigeration & Air Conditioning qualification.
• Experience of training apprentices.
• Knowledge of transportation and logistics operations.
• Strong PC literacy.
• Electrical qualifications (18th Edition or equivalent).
• Hydrocarbon and alternative refrigerant experience.