Portico
Regional Account Manager
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About Portico
Portico is defined by our unique culture, one that rewards hard work and dedication, empowers people to grow, and believes work should be engaging, rewarding and fun.
Our family is made up of people from many different backgrounds, and we are proud of the diverse and inclusive workplace we have built. We believe everyone should have equal opportunities to develop, progress and succeed in their career.
The Opportunity
We are seeking an experienced and commercially minded Regional Account Manager to lead the delivery of exceptional workplace and guest services across a prestigious multi-site corporate portfolio.
As the senior operational lead, you will build trusted client relationships, inspire high-performing teams, and drive service excellence across multiple locations. This is a highly visible role that requires regular travel, strong leadership capability, and a passion for creating outstanding experiences for clients, guests, and colleagues alike.
Key Responsibilities
- Act as the primary point of contact for senior client stakeholders, building strong and lasting partnerships.
- Lead, coach, and develop teams across multiple locations, creating an engaging and high-performing culture.
- Drive operational excellence through the delivery of KPI, SLA, and financial targets.
- Produce and present business reviews, performance reports, and strategic recommendations.
- Lead projects, service improvements, and change initiatives across the portfolio.
- Ensure compliance with employment legislation, Health & Safety requirements, and company policies.
- Support the planning and delivery of client events and workplace experience initiatives.
- Identify opportunities to enhance service delivery, improve efficiencies, and add value for clients.
- Champion colleague engagement, wellbeing, and development across the region.
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What We're Looking For
- Proven leadership experience within a 5-star corporate, workplace experience, hospitality, or customer service environment.
- Experience managing large, multi-site operations and geographically dispersed teams.
- Exceptional stakeholder and client relationship management skills.
- Strong commercial awareness with the ability to analyse data and identify opportunities for improvement.
- Experience delivering business reviews and presenting insights to senior stakeholders.
- A track record of leading teams through change and developing future leaders.
- Highly organized, proactive, and solutions-focused with exceptional attention to detail.
- Passionate about delivering outstanding customer and guest experiences.
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Technical Knowledge
- Meeting room and visitor management systems (Condeco or similar).
- Helpdesk and ticketing platforms.
- Microsoft Office Suite, particularly Excel and PowerPoint.
- Employment legislation and employee relations processes.
- Health & Safety compliance and best practices.
- Video conferencing platforms (Zoom, Teams, Polycom, or similar).
- AV systems knowledge would be advantageous.
What's in it for You?
- Competitive salary and benefits package.
- Generous holiday allowance.
- Enhanced annual leave entitlement.
- Pension contributions.
- Life insurance.
- Recommend a Friend bonus scheme.
- Thank You Voucher recognition programme.
- 24-hour Employee Assistance Programme, including counselling and support services.
- Access to Choices, our employee discounts platform offering savings across thousands of retailers, restaurants, hotels, and cinemas.
- Industry-leading training and development through the Portico Training Academy.
- Opportunities for career progression within a growing and people-focused business.
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Jessica, London
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