PSD Group
Regional Chief Operating Officer
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Job title: Regional Chief Operating Officer
Location: London
Salary: £200K + bonus + benefits
We are supporting a large payments and financial technology business in the appointment of a Regional COO for EMEA.
This is a senior leadership role for an experienced professional who has personally led large, customer-facing organizations and scaled complex operations across multiple markets. The successful candidate will have broad responsibility for regional operations, with a particular focus on customer outcomes, service delivery, workforce strategy, productivity, and operational performance.
Key Priorities
- Lead and scale a substantial customer-facing operations organization across EMEA.
- Develop a scalable operating model supporting continued regional growth.
- Own workforce strategy across onshore, offshore, and outsourced delivery models.
- Improve customer experience, service performance, productivity, and cost-to-serve.
- Strengthen operational governance, performance management, and accountability.
- Make effective use of data, technology, and automation to improve how the organisation operates.
- Lead and develop a high-performing, geographically diverse leadership team.
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The Ideal Candidate
You will be a proven senior operator from Payments, FinTech, financial services, banking, or another complex, regulated environment, with experience of:
- Leading large-scale customer or client operations
- Enterprise customer environments
- International workforce strategy
- Outsourced / third-party operations
- Operational efficiency and productivity
- Customer experience and delivery service
- Scaling operations through significant growth
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This is an operational leadership role, not a transformation or consulting position. We are looking for someone who owns the operation, the people, and the outcomes — and who is comfortable balancing customer experience, growth, cost, and operational performance.
The role offers significant scope to shape the future of the regional organization, with a potential path into a broader global operations remit.
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