Sonova AG
Regional Coordinator- Edinburgh Princess Street
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If you’re an experienced coordinator who enjoys variety, problem-solving and making a real operational impact, and you’re looking for a role where no 2 days are the same – this could be your next move.
This is an opportunity to join Boots Hearingcare as a Regional Coordinator, supporting our clinics across region 1. You’ll play a key role in keeping diaries running efficiently, coordinating staffing and resources, supporting clinic teams and ensuring our customers receive an exceptional experience throughout their journey to better hearing.
This is a 12-month fixed-term contract and will be based at clinic in Edinburgh Princess Street.
The regional environment
You’ll support a busy network of clinics, working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists and clinic teams.
The role offers:
- A varied role supporting multiple clinics across Region 1
- Close collaboration with regional leaders and clinical teams
- The opportunity to improve diary efficiency and customer accessibility
- Responsibility for coordinating staffing, resources and operational activity
- A supportive environment where your organisation and problem-solving skills will have a visible impact
This role is about keeping the region moving, identifying solutions and helping our teams deliver the best possible service to customers.
The role
As Regional Coordinator, you’ll:
- Partner with the Senior Regional Sales Manager to maximise productivity, improve efficiency and reduce waste
- Analyse clinic diary potential and identify opportunities to improve customer accessibility
- Coordinate regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables and absence cover
- Support customers through appointment confirmation calls, rescheduling and ensuring they are booked into the correct appointment type
- Coordinate remote services, including orders, replacements and Hearing Aid Audiologist remote diary scheduling
- Manage stock, loan hearing aids and the allocation of assets for new starters and leavers
- Provide day-to-day operational support to clinics and act as a key point of contact for queries
- Support compliance activity, mandatory training and onboarding and offboarding processes
- Track and report health and safety incidents, working with the Health and Safety team to resolve any issues
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Progression & development
This role is ideal for someone who wants to broaden their operational experience and develop within a growing healthcare business.
You’ll benefit from:
- Exposure to multi-site regional operations
- The opportunity to work closely with senior regional and clinical leaders
- Experience in resource planning, diary optimisation and operational performance
- Full training and ongoing support
- The opportunity to complete the Hearing Wellness Advisor qualification if required
- Future development opportunities across operations, customer service and regional support
What’s in it for you
- Salary: £27,000 + Bonus
- Contract: 12-month fixed-term contract
- 25–30 days’ annual leave plus bank holidays
- Boots Discount Card
- Free hearing aids if required as an employee
- Free flu vaccination, with discounted vaccinations available for family members
- Pension scheme and life assurance
- Flexible Benefits Box – tailor your package to suit your individual needs
- TELUS wellbeing support – confidential support inside and outside work
- Long-service awards recognising your contribution
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What we’re looking for
- 3 to 5 years’ experience in operations coordination, office management, resource planning or a similar role
- Strong organisational, planning and time-management skills
- Excellent communication skills and a customer-focused mindset
- Confidence using systems, technology and data
- A proactive and solutions-focused approach
- The ability to remain calm under pressure and adapt to changing priorities
- A collaborative approach and willingness to support colleagues across the wider business
- Clinical experience would be advantageous, or a willingness to complete the Hearing Wellness Advisor qualification
Experience within customer service, retail, healthcare or a multi-site environment would be beneficial. Most importantly, you’ll bring the right attitude, strong organisational skills and a genuine passion for supporting colleagues and delivering an excellent customer experience.
We care. We drive innovation. We strive for excellence. We build the best team.
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