• You’ll work closely with depot leadership, Resource Planning and wider operational teams to ensure effective courier coverage, respond to changing demand and continually identify opportunities to improve regional performance.

What You’ll Be Responsible For

• Leading, coaching and developing a team of Community Delivery Managers to deliver strong regional performance.
• Taking ownership of service performance and customer satisfaction across the region.
• Managing and forecasting regional budgets, ensuring effective control of courier fees, contractor spend and other operational costs.
• Driving courier recruitment, retention and engagement to maintain strong and sustainable delivery coverage.
• Working with Resource Planning to ensure courier capacity is aligned with operational demand.
• Driving courier performance through your team across a 7-day operation.
• Overseeing delivery unit requirements across the region and working with relevant teams to maintain effective operations.
• Building strong relationships with depot leadership and internal stakeholders to support a seamless end-to-end parcel journey.
• Maintaining positive and professional relationships with the GMB union.
• Managing escalated customer issues and ensuring appropriate action is taken to achieve effective resolution.
• Identifying operational risks and putting effective contingency plans in place.

What We’re Looking For

You’ll be a confident operational leader who knows how to get the best from people while balancing service, cost and customer requirements.

Ideally, you’ll bring:

• Proven experience leading, coaching and motivating operational teams.
• Strong operational and problem-solving skills with the ability to respond quickly to changing priorities.
• Experience managing budgets and controlling operational costs.
• The ability to lead agile, high-performing teams across a fast-paced operation.
• Strong stakeholder management and communication skills.
• Confidence negotiating and influencing at different levels.
• Knowledge of self-employed courier models would be advantageous.
• Experience within parcel delivery, logistics, transport or a similar operational environment would be beneficial.
• A current UK driving licence.

Ready to Take the Next Step?

If you’re an experienced operational leader who enjoys developing people, improving performance and taking ownership of results, we’d love to hear from you. Join Evri and play a key role in delivering a high-performing operation across the Dundee area.

Apply today and make your next career move with Evri.

Everyone Belongs at Evri Group

We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed. As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.

We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.

At Evri Group, we're building an environment where everyone can be themselves and thrive.