Shawbrook
Regional Development Manager - North East
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Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
Field Based role - North East UK Coverage
To manage a region and be responsible for the broker and introducer relationships within that region and the quantity and quality of business produced by those partners.
To support the HOS with the wider Sales and Marketing strategy for the commercial lending division.
Key Responsibilities
- To develop a strategy for delivering expected regional business levels. Managing a panel of strategic and broker partners and developing existing relationships.
- Continue to seek new introducers and develop regional distribution channels in keeping with company business plans and product proposition.
- To develop partners into profitable producers by understanding their business processes and finding opportunities to maximize business levels through training, development and marketing opportunities.
- To own and understand the dynamics of your region to ensure that the strategy is regularly reviewed, adjusted as necessary and communicated to line manager in monthly 1-1. To produce, to an agreed deadline, reports, and broker notes as requested by the Senior Management Team.
- Having a thorough understanding of our products and criteria and to be able to quickly understand the strengths and weaknesses of a commercial property deal.
- Being experts on the competition, understanding where our strengths lie and ensuring the broker partners are aware of our strengths at all times. Feedback on key market intelligence about competitors.
- Clearly communicate with broker partners on new business enquiries and on lending decisions and assisting with finding future business for Shawbrook.
- Able to develop a rationale for unusual cases and communicate opinions and views to the Credit teams for their consideration.
- To effectively manage a large panel of introducers, maintaining the relationships and driving more business from these sources via Strategic Partners.
- Assist with increasing conversions by analysing broker performance and providing training and support, where required.
- Pro-actively manage current pipeline and develop disciplines to improve on minimum conversions requirements from AIP /IMO/ SANC/COMP.
- To assist with the continued development of the product suite – gathering intel from the market on our competitors and gathering feedback from the brokers and Sales team as to what changes should be considered.
- To assist with the key messaging for our ongoing PR & Advertising campaigns and supporting, where possible, with the content and any topical areas of focus.
- To identify regional networking opportunities and events to be seen as ‘expert’ in our market. Assisting with producing market leading presentation material for both client and broker development, whilst promoting Shawbrook’s offering and position in the market.
- Understanding and delivering the brand values of the Bank and to act as an ambassador in the market.
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Qualifications
Skills & Experience
- Strong awareness of Industry Sector and regulation
- Extensive field sales experience in financial services sector.
- Experience of managing a large geographic area
- Experience of selling to intermediaries (mortgage and protection products)
- An excellent understanding of the commercial mortgage sector
- An excellent understanding of mortgages and the financial services market
- Experience of working in a customer focused environment and in a small to medium sized organisation
Key attributes
Technical
- Computer literate (Advanced knowledge of MS Office suite – Excel, Word, Power-Point)
- Knowledge of TCF
- Knowledge of underwriting process/criteria requirements
- Good knowledge of compliance procedures with the mortgage industry.
- Able to read and understand financial accounts, valuations, business appraisals and credit searches.
- Understanding of the different funding options open to business clients
Interpersonal
- Products- Ability to learn new products and sectors quickly and achieve a professional level of understanding.
- Time management - Outstanding organisation skills required. Geography is vast and partners require multiple meeting support. Time needs to be organised between recruitment and development/review.
- Ability to listen and identify the right sales approach for each individual partner.
- Results orientated. Dynamic, driven and self-motivated to deliver on agreed objectives. Support will be provided but the BDM will need to take ownership for their production and region.
- Business Partnering/Commercial acumen - Willingness to challenge oneself, moving outside of traditional broker management and comfort zones. This will be needed to identify how the partner can develop their business and having the confidence to work with partner to define specific actions. This will involve helping to deliver the actions jointly with the partner where needed and to manage non-performance/delivery.
- Must be flexible/adaptable as business is growing quickly and sales pitch will need to continually evolve
- Enthusiastic “can do” attitude
- Accuracy & Attention to detail
- Professional, well presented
- Establishes effective working relationships at all levels
- Customer Focused approach
- A high degree of consistent professionalism and a strong desire to succeed in our strategy.
- Needs to be a team player & have a willingness to share ideas & success to help the team.
- Adaptable & Flexible
- Thrives in a busy environment, able to remain calm under pressure
- Self-motivated and delivery focused (able to work with minimum supervision)
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Additional Information
Your Wellbeing
- We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle
- It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution
- We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Department: Real Estate
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